Tag Archives: Tampa

Android Faces Similar Questions as iOS Over User Location Data

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Apple’s user-tracking PR debacle has dominated recent headlines (not to mention the season premiere of South Park) but Cupertino’s iOS isn’t the only mobile operating system alleged to flirt with privacy issues. This past Wednesday in Detroit, a class-action lawsuit was filed against Google for much the same reason that led to Apple staring down a lawsuit filed in Tampa: the storage and transmission of users’ geolocation data. READ MORE »

Bye Bye Vista

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Hate Vista? Join the club. Computer users have groused about the new Windows operating system ever since Microsoft introduced it last year. Some have taken matters into their own hands by removing Vista and installing XP, the operating system Vista was supposed to replace. Companies without in-house IT support are paying outside technicians to do it for them. Microsoft calls its downgrading. But small business owners like Nancy Masse who claims to be living in “a Vista nightmare,” say switching back to XP is the real upgrade. “I should have just kept my old computer,” Masse says. Tech support businesses expect to stay busy helping Windows users like Masse uninstall Vista at least until July. That’s when Microsoft expects to stop selling OEM and shrink-wrapped versions of XP. After that, computer shops and technicians who build custom machines will steer business customers to Linux or other alternatives. Companies are hanging onto XP as long as possible because of the associated costs of upgrading. Lots of applications  that “just worked on XP do not automatically just work” on Vista, says Chris Benson, president of Geeks a Knockin, a Portland, Ore., computer reseller and service company. As a result, customers pay him to install a manufacturer’s free update, or pay for the Vista version of the software if it’s out, Benson says. For a program like QuickBooks “that might run $150 on the low end to several hundred dollars if you have multiple users or need premium or specialty applications,” he says. Multiply that by a couple applications and it quickly adds up, he says. Vista puts computer reseller in the spotlight A & D Computers, a Milford, N.H., computer reseller and repair shop, got its 15 minutes in the spotlight earlier this year helping business PC users with their Vista frustrations. The shop received national attention after a picture of a sign in the company’s window advertising its Vista removal service was posted on a popular blog about Microsoft. Aaron Kaplan, who runs the 20-year-old business with his dad, Ron Kaplan, says thousands of people looked at the picture online and he got phone calls from businesses as far away as Texas wanting to talk about it. A & D Computers put up the sign last year after Vista debuted and customers started asking how they could remove it. Requests have tapered off lately, but the computer shop is still helping customers switch. A & D builds custom computers for business customers, and as long as XP is available “we’ll give people the option between the two. It’s all up to the customer. We won’t force Vista on anyone,” Aaron Kaplan says. Some small businesses have resigned themselves to living in “Vista hell.” That’s what Masse calls what happened to her after she bought a HP Pavilion PC in July 2007. Masse, owner of a marketing and direct mail business in Tampa, Fla., says Vista looks good and has some nice features. But it makes her PC crash whenever she tries to upload updates for programs like Adobe. Initially Masse thought she’d wipe the PC’s hard drive and install XP. But she quickly realized it would take days to find and upload the XP drivers she’d need for all of the programs she uses, time she couldn’t afford to take away from work. So she’s stuck. “If you can get away with not having to upgrade, do it,” she advises. SIDEBAR: What Businesses Can Do What should businesses do? Here are some suggestions from business PC experts: Upgrade hardware. Vista has higher hardware requirements, so if you’re having problems, it could be because your current system isn’t beefy enough to handle it, says Benson, with Geeks a Knockin. Hang in there. Vista service pack 1, which includes updates that could fix some problems, is expected to be out this month and will be built into new PCs beginning in April. Replace Vista. If you don’t want to use Vista but switching to XP feels like going backwards, consider alternatives such as Ubuntu Linux, some computer resellers suggest. Plan ahead. Talk to your IT vendor. Companies like Geeks a Knockin are contacting business customers to see if they want to upgrade while they can still get new machines with XP. “That way we can get them new hardware with XP and see them through for a few more years,” Benson says. Protest. The momentum against Vista has propelled more than 94,500 Windows users to sign a Save XP.com online petition. Microsoft hasn’t responded to the petition but has publicly stated it is listening to feedback from partners and customers.

He Took On the Whole Power-Tool Industry

In February 2001, Stephen Gass strode to the podium in a conference room at Caesars Palace in Las Vegas and began the video presentation for SawStop, his new invention. The 75 attendees watched the screen closely as a woodworker fed a sheet of plywood into a power-saw blade spinning at 4,000 rpm. Then a hot dog was placed in the path of the blade. Miraculously, the instant the blade made contact with the wiener, the saw shut down and the blade retracted. The dog escaped with only a small nick — substitute a finger and it’s the difference between a cut and an amputation. Gass had given the same dog-and-pony show a dozen times, mostly for woodworkers, contractors, and a few industry executives. But this audience was different. It consisted of lawyers for the Defense Research Industry, a trade group for attorneys representing the power-tool industry. SawStop could help prevent thousands of serious injuries caused by power tools each year, Gass believed — if the industry would license it. He returned to his seat thinking he had made his case. Then Dan Lanier, national coordinating counsel for Black & Decker, stepped to the podium. His topic: “Evidentiary Issues Relating to SawStop Technology for Power Saws.” Lanier spent the next 30 minutes discussing a hypothetical lawsuit — in which a plaintiff suing a power-saw manufacturer contended the saw was defective because it did not incorporate SawStop’s technology — and suggesting ways defense counsel might respond. Lanier recalls it as a rather dry exploration of legal issues. Gass heard something different. To his ears, Lanier’s message was this: If we all stick together and don’t license this product, the industry can argue that everybody rejected it so it obviously wasn’t viable, thereby limiting any legal liability the industry might face as a result of the new technology. (Lanier denies this was his point.) Gass was stunned. His tiny start-up, run by three guys out of a barn in Wilsonville, Oreg., had captured the attention of the entire power-tool industry. For months, he had been negotiating with major players such as Ryobi, Delta, Black & Decker, Emerson, and Craftsman about licensing his invention. Instead, they seemed intent on trying to make him and his product go away. Some 32,000 Americans are rushed to emergency rooms with table-saw-related injuries each year, according to the Consumer Product Safety Commission; more than 3,000 of those visits result in amputations, usually of fingers or hands. The medical bill to reattach a severed finger runs from about $10,000 for a clean wound to more than $25,000 if there’s nerve damage, infection, or other complications, according to James W. Greer, president of the Association of Property and Casualty Claims Professionals, a trade group in Tampa. Factor in rehabilitation and lost time at work, and the cost per injury can easily reach six figures. Indeed, in 2002, the CPSC estimated the annual economic cost of table-saw injuries to be $2 billion. That’s more than 10 times the size of the entire $175 million table-saw market. Clearly, this is an industry that could use a better mousetrap. That’s what Gass figured he had in the summer of 2000, when SawStop’s technology made its debut. A year later, the Consumer Products Safety Commission awarded the device its Chairman’s Commendation for product safety. Popular Science magazine named it one of 100 Best New Innovations. Tool industry bigwigs seemed impressed too. “It is probably one of the most major developments in the area of product safety applicable for table saws,” said Peter Domeny, director of product safety for S-B Power Tool, which makes Skil and Bosch tools. So, four years later, why isn’t SawStop on every table saw on the market? That’s the funny thing about better mousetraps. Build one, and the other mousetrap makers will probably hate your guts. They might even try to squeeze you out of the mousetrap business altogether. Just ask the inventors of air bags, safer cigarette lighters, and automatic shutoffs for electrical appliances — all of which encountered resistance from the status quo. Ultimately they prevailed and their innovations became standard. Gass still has a long way to go. Gass didn’t set out to take on the power-tool industry. Nor did he ever see himself as an entrepreneur. The amateur woodworker was standing in his workshop one day in 1999, staring at his idle table saw. “The idea came to me that it might be possible to stop the blade quickly enough to avoid serious injury,” he says. A patent attorney who also holds a doctorate in physics, Gass loves nothing more than solving complex technical problems. He got out pencil, paper, and calculator and got to work. Stopping the blade, he figured, would require a two-part process. First, he needed a brake that would work quickly enough when it came into contact with a woodworker’s hand. Next, he had to design a triggering system that could differentiate between finger and wood. Given the speed of the blade, it would have to stop in about 1/100 of a second — or at about an eighth of an inch of rotation after making contact. Any further, and the cut would be so deep that the device would be useless. To stop the blade this quickly would require about 1,000 pounds of force to decelerate the blade in 10 milliseconds. That calculation took Gass about 30 minutes. The trigger problem was a little more complicated, but Gass came up with the idea of running a small electrical charge through the blade. The system would sense when the blade hit flesh because the body would absorb some of the charge. The resulting drop in voltage would be enough to trigger the brake and stop the blade almost instantly. Gass spent two weeks designing the technology and, using a $200 secondhand table saw, an additional week building a prototype. Then he began to experiment. With the blade whirring, he touched his hand to its smooth side. It stopped immediately. The same thing happened when he ran a hot dog into the blade’s teeth. Gass repeated the experiment dozens of times — and each time the blade stopped immediately. Convinced his invention would be embraced by the industry, he videotaped a demonstration, registered the patent, and set out to convince manufacturers to license the technology, which he had dubbed SawStop. He sent a video demo to Delta Machinery in Jackson, Tenn., one of the largest table-saw manufacturers, and waited. Gass was pleased with his results, but he also knew there was something else to be done: He had to test SawStop on a real finger. “There’s not a lot of demand for a saw that’s safe for hot dogs,” he says with a laugh. And so, on a spring afternoon in 2000, Gass stood in his workshop and tried to summon the moxie to stick his left ring finger into the teeth of a whirring saw blade. He had rubbed the digit with Novocain cream, hoping to dull the pain of the cut. On the first try, his heart beating furiously, he eased in close but recoiled before making contact. A few minutes later, he tried again. This time, he rolled his finger close enough to get a faint red mark, but panicked and pulled back before the brake triggered. By now, his forearm was cramping from the tension. It was difficult to keep his hand steady. Still, on his third attempt, he kept his nerve — and the blade stopped, just as he knew it would. “It hurt like the dickens and bled a lot,” he says. But the finger remained intact. Several months later, Gass finally heard back from Delta. “No, thanks. Safety doesn’t sell,” he says he was told over the phone. (Delta, now known as Delta Porter Cable, is now owned by Black & Decker. A Delta spokesperson who asked not to be identified denies that a Delta employee made the comment.) Gass could not believe his ears. “Everybody in woodworking knows somebody who’s lost a finger or had an accident,” he says. How could a major manufacturer not be interested? “These guys would walk up to us and say, ‘I wanna shake your hand.’ A lot of them were shaking with two or three fingers missing.” Gass refused to give up. Working with three other lawyers from his Portland law firm, David Fanning, David Fulmer, and David D’asenzo, he raised $150,000, built a more sophisticated prototype, and signed up for the International Woodworking Fair in August 2000 in Atlanta. The reaction there was phenomenal. SawStop’s booth was packed with spectators who stood riveted as Gass and his partners fed wiener after wiener into the table saw. “Afterward, these guys would walk up to us and say, ‘I wanna shake your hand for doing this,” recalls Fanning. “A lot of them were shaking with two or three fingers missing.” It was all the validation the four men needed. A month later, Gass and Fanning walked away from law partnerships to pursue SawStop full-time. Fulmer, an associate at the firm, followed a few months later. D’asenzo invested in the venture but kept his day job. The fall of 2000 was hardly an auspicious time to launch a start-up. The Internet boom had just gone bust, the Nasdaq was in free fall, and investors were gun-shy. Yet SawStop was so practical and easy to understand, the trio had little trouble raising $1.2 million in angel funding from several different investors. They invested in more R&D, better prototypes, and small salaries for the three principals. “It was a no-brainer,” says Grant Simmons, a New Orleans urologist who invested an undisclosed amount in SawStop after reading about the company and seeing a video demonstration in 2004. It was Simmons’s first experience as an angel investor, and his interest was more than just financial: His father was a lifelong woodworker who had lost a finger in a table-saw accident. “This is revolutionary,” Simmons says. “They are applying basic physics in a practical way to address a very important issue that people in the industry have totally ignored — safety.” Gass, Fanning, and Fulmer, meanwhile, filed more than 50 patent applications to protect their invention. The only thing they lacked was industry cooperation — but that seemed inevitable. After all, they believed, common sense and consumer demand ultimately would win out. What’s more, the technology had implications far beyond table saws. It could potentially boost the safety of all power saws, including band saws and circular saws, as well as nail guns, lawn mowers, and other products. For the next two years, the partners engaged in what seemed to be promising talks with high-level executives at Emerson, Black & Decker, and Ryobi. In January 2002, they appeared to have turned the corner when Ryobi agreed to license SawStop’s technology. Under the terms of the deal, there would be no up-front fee; Ryobi would pay a 3% royalty based on the wholesale price of all saws sold with SawStop’s technology. The number would increase to 8% if the majority of the industry also licensed the technology. It was not a get-rich-quick deal, but Gass believed it was a vital first step. When the contract arrived, Gass noticed a typo and called Ryobi’s attorney, Bob Bugos, to make the correction. Gass says Bugos apologized and promised to take care of it right away. (Ryobi representatives declined to comment for this story.) When a week passed and the revised contract still had not arrived, Gass called back. He says Bugos was very apologetic and assured him the contract was on its way. Again, it didn’t come. Gass says he called every two weeks and each time Bugos made the same promise. After about six months of going back and forth, it finally dawned on Gass that the Ryobi deal, like all the others, was going nowhere. Indeed, the major power-tool manufacturers have professed to be somewhat less than impressed with SawStop. “The device has not been field-tested for results, durability, and reliability,” said a representative from Delta Porter Cable. “It’s an experimental system, not yet field-proven.” According to Dan Lanier, the Defense Research Industry attorney, all of the manufacturers approached by Gass independently tested and evaluated the technology. And each one, Lanier said in an e-mail, encountered “sign injury even when it works, Gass asks the following question: Isn’t it better to walk away with a cut, even a deep one, than to lose a finger or a hand? “I think they were looking for reasons not to implement it,” he says. Gass sees the objections as a smoke screen for the industry’s real concern: the increased risk of product-liability litigation. In most cases, when people sue power-tool manufacturers because they’ve lost a finger or hand in an accident, they’re unsuccessful — because it’s tough to prove that the manufacturer did anything wrong. Add SawStop to the mix, however, and the picture changes. Suddenly, the industry is promising an injury-proof saw. What if someone got hurt? “The manufacturer would be at a deeper risk and more vulnerable because it had made a promise of what the technology could do,” says Jim O’Reilley, a product-liability expert at the University of Cincinnati. “Companies are going to be reluctant to expose themselves to that higher risk.” Indeed, precisely who would assume that risk turned out to be a major sticking point in SawStop’s licensing negotiations. The manufacturers believed Gass should indemnify them against any lawsuit if SawStop malfunctioned. Gass, however, says that he could not possibly make such a guarantee since he would not actually be manufacturing the saws. And there is another facet to the liability issue. If SawStop did come to market and was proved effective in preventing accidents, it might be easier for plaintiffs to win lawsuits against manufacturers of traditional saws, because juries might be more likely to return a verdict against a manufacturer that chose not to implement SawStop. That’s the main reason, Gass believes, that the big tool makers are refusing to deal with him. They want his product to go away. After the deal with Ryobi fell apart in mid-2002, Gass, Fanning, and Fulmer faced a tough choice: Abandon the company and return to practicing law or build the saws themselves. None of the men had ever run a company, but they all understood that it’s one thing to be an inventor and another to be an entrepreneur. They would be responsible for designing, manufacturing, marketing, and sales along with the day-to-day operations of a business. It was a tough prospect — but not a tough decision. All three agreed that if they didn’t act, their technology would never see the light of day. “It seemed like the right thing to do,” says Fanning. “There aren’t very many opportunities to make money and do something good.” With wives and kids to support, Gass and his partners have found that the decision has not always been easy to stand by. Gass fondly recalls the six-figure salary he earned as a patent lawyer. At one point, he was so close to returning to his legal career that he got quotes for renewing the legal-malpractice insurance policy he dropped when he devoted himself to SawStop. “I never doubted my invention or wanted to give up, but I’ve wondered if we would be able to keep going,” he says. “It’s been touch-and-go several times with money, and we always manage to pull through at the last minute.” SawStop now operates with eight people out of a two-story barn Gass built himself. Filled with electronics, high-tech machinery, and every tool imaginable, the first floor is a handyman’s paradise. In the corner is a large stack of woodworking timber left untouched since Gass launched his venture. Gass logs 12- to 14-hour days running the business upstairs. Desks, computers, and filing cabinets fill the second-floor office space. A map of the United States hangs above the conference table. It’s dotted with colored pushpins, each one representing a city where someone has purchased a SawStop table saw. The first one rolled off the assembly line of a Taiwanese manufacturing plant in November 2004. SawStop has since sold about 600 and has 300 more on back order. A basic contractor saw retails for $799; the professional-level cabinet saw goes for $2,500. The company relies on trade shows, news stories, word of mouth, and ads in woodworking magazines for marketing. Selling online and direct-to-consumer is an acceptable way to get started, but Gass knows that to reach the larger market he will need to get into home improvement stores, where competition for shelf space is fierce. He’s had discussions with Home Depot and Lowe’s, but neither has committed to carrying the product. “Accidents are usually caused by human error, but this saw grants you forgiveness,” says one contractor. So for now, Gass is banking on people like Sharon and Don Biers, owners of Collins Custom Cabinets. After one of the employees at their Lowell, Ark., shop lost a finger in a power-saw accident in February, the Biers bought a $2,500 SawStop cabinet saw and have since ordered two more. It didn’t take long for the purchase to pay off. Within two weeks, another employee, John Stroud, inadvertently shifted his hand into the path of the blade and the saw shut down when it hit his fingernail. “We made the calculation that it’s worth it for the safety of our guys,” says Sharon Biers. “The accidents are usually caused by human error, but this saw grants you forgiveness.” And not just for professionals. In May, Gass received an e-mail from a high school shop teacher in Princeton, Wis. “I have a sophomore who still has two thumbs thanks to your saw,” the man wrote. The company knows of at least five other amputations that have been averted. With the big tool companies declining to participate, SawStop is seeking other ways to make sure its technology is adopted. In April 2003, the company filed a petition with the Consumer Product Safety Commission to make SawStop-like technology standard on all table saws. Six months later, the Power Tool Institute, a consortium of 17 power-tool makers, filed an opposing brief in which it argued that SawStop is a “speculative and untested technology. In addition, the cost to consumers and manufacturers of granting the petition would far outweigh any benefits that may be realized.” The industry also claims to be developing its own safety systems. The CPSC is expected to release its findings this summer. If it states, as Gass hopes and expects, that the technology is effective, it will be the first step in a long process of making SawStop — or a similar injury-prevention system — mandatory. Meanwhile, the industry’s product-liability fears appear to be coming to life. In 2003, a construction worker walked into the Wellesley, Mass., office of attorney Richard J. Sullivan. He was looking for someone to represent him in a case against Chicago-based S-B Power Tool. The worker had lost his thumb and four fingers while using a table saw. Doctors were able to reattach them, but even after six surgeries and $150,000 in medical bills, he still had no real functionality in the hand. Living on workers’ comp, he fell behind financially and was forced to sell his home. Sullivan turned the case down twice because he didn’t see a way to hold the manufacturer accountable. Then a colleague told him about SawStop. “His injury occurred on a saw manufactured in April 2003 and sold in May 2003,” Sullivan says. “The industry has known about this technology since 2001. That gave the manufacturer plenty of time to react.” The lawsuit, filed in Massachusetts state court in the summer of 2004, alleges that the manufacturer was negligent for not implementing the technology and seeks compensation for lost wages, future lost wages, and pain and suffering. (Attorneys for S-B Power Tool responded in January, denying all claims.) “If Gass can figure this out by tinkering around in his backyard, what has this industry been doing for the past 20 years?” asks Sullivan, who has since taken on five similar cases. “They’re like the auto industry, which had to be dragged kicking and screaming to install air bags.” Gass believes that Sullivan’s cases are only the tip of the iceberg. “The legal standard says you have to make a product as safe as you reasonably can, and if you fail to do that, you’re going to be responsible,” he says. While Gass wants SawStop to be successful financially, he also admits that what began as an interesting physics problem in his workshop has become something of a crusade. “This is important to society and that responsibility weighs on me,” he says. “It would have been so much easier if the manufacturers had just licensed this. Then, having SawStop would be just like having a stereo with Dolby or running shorts with Gore-Tex.” Indeed, Gass still dreams of getting out of manufacturing altogether. He really doesn’t want to make the power tools we buy. He just wants to make the power tools we buy better. Melba Newsome is a freelance writer in Charlotte, N.C.

Best Cellars

Best of the Net Internet wine sellers offer a great selection of labels and vintages. But laws governing interstate wine shipments can put a cork in your festivities Imagine uncorking your favorite wine one night — maybe a nicely aged 1990 California Cabernet Sauvignon or a terrific bargain Pinot Noir — only to realize that you’re down to your last bottle. No problem: glass in hand, you turn to the Internet and root through virtual cellars packed with thousands of bottles of wine. At first blush, wine and the Web look like a natural match. But ordering wine online isn’t quite as easy as ordering books or CDs. The number of suppliers is not the problem. Hundreds of Web sites peddle wine, including those of Internet retailers, wineries, and established brick-and-mortar wine merchants. But state laws governing the sale of wine across state lines make the process of finding a site that both suits your tastes and ships to your state a challenge indeed. We asked three company leaders with varying degrees of wine expertise to test six wine-selling sites: those of three online retailers, two big brick-and-mortar retailers (one located on the East Coast, the other on the West Coast), and an online cooperative made up of some 50 California wineries. The panel evaluated the sites for quality and variety of merchandise, interactive features such as wine searches, and ease of use and technical performance. The reviewers purchased wine from a variety of growing regions, including California’s Napa Valley, Washington State, Italy, and Chile. Two of our panelists had in fact bought wine online previously, and all three panelists enjoyed the experience of reviewing wine-selling Internet sites, but they said they wouldn’t be ditching their local wine store just yet. “A nice complement to wine stores — not a replacement,” says Shawn Kravetz, president of Esplanade Capital LLC in Boston and a wine enthusiast for more than a decade. In stores, “it’s nice to see the bottles, clipped articles, and prices in front of you.” The main benefit of these Internet sites: the vast selection of wines available, particularly rare or high-end bottles. One site offered a case of 1865 sweet wine from France’s famed Château d’Yquem for $208,550. For the more budget-conscious, a case of Bordeaux from the legendary 1961 vintage was available for about $4,000. The enormous selection of wines online was both a blessing and a curse, according to our judges. Panelist Jim Roop, president of the James J. Roop Co. in Cleveland, complained that most sites did a poor job of allowing customers to narrow their search. Sometimes, he says, you wind up with a list of “400 different wines” instead of the “40 Merlots between $20 and $40 you’re really trying to get to.’ And those state liquor-shipment laws were a hassle, preventing two of the panelists from buying bottles from some merchants. A labyrinth of state laws restricting who could sell liquor, and how, cropped up at the end of Prohibition, in 1933, when the details were resolved on a state-by-state rather than a federal level. “Every state is different,’ says Richard Blau, a lawyer at Holland & Knight LLC in Tampa and an expert on the laws that govern the alcohol industry. Many states prohibit wineries and retailers outside their borders from shipping wine directly to their own residents. However, a dozen states, including California, Colorado, Illinois, and Missouri, are more liberal than others in permitting wineries and retailers outside their lines to make direct shipments to the states’ consumers. Those 12 states have struck so-called “reciprocal agreements,” which basically say, “If I can ship to you, you can ship to me.” Some Web sites have been known to fulfill orders in violation of state laws — a move that can trigger legal action against the supplier and seizure of the wine. (For more information about pertinent state laws, visit www.wineinstitute.org.) Our Massachusetts and Ohio panelists came up dry at both K&L Wine Merchants and Winetasting.com. Massachusetts and Ohio are among approximately 30 states that restrict or bar outright direct shipments from other states. To circumnavigate prohibitions, some online sellers make special arrangements with local wholesalers and retailers to supply wines that are already available in a particular state, or they get licensed as retailers in the state. But K&L and Winetasting.com didn’t have either of those selling mechanisms in place for Massachusetts and Ohio and so declined to fulfill Internet orders there. Delivery, too, can be an issue, since an adult must sign for the wine. And shipping costs of $13.95 a bottle, as was the case in several transactions, can make online shopping uneconomical. “For an expensive or rare wine, it might make sense. But why pay the shipping costs when I can pick up the same bottles at my local wine shop?’ asks panelist Chris Dominguez, president of Stockpoint Inc. in San Francisco. No clear-cut winner emerged from our survey, although retailer Wine .com got solid marks from two panelists for its “decent” to “great” selection and “reasonable” shipping charges. (Unfortunately, Wine.com was swallowed up by competitor eVineyard as we were going to press and was consequently cut from the rest of this article.) In general our panelists tended to prefer sites that catered to their personal regional preferences, be it Bordeaux or Napa. Dominguez’s number one choice was the Web site of K&L Wine Merchants, a brick-and-mortar retailer in Redwood City, Calif. The California-wine lover praised K&L’s site for its ease of use and “excellent” choices. Roop’s first pick was WineBins.com, an online seller. Roop, a Bordeaux enthusiast, liked the “absolutely huge range of product, particularly older French wines.” Kravetz liked best the Web site of New York retailer Sherry-Lehmann. “Seems like a wine store instead of an Internet business,” he says. And there was no obvious loser either, although our panelists did find fault with some offerings. Dominguez dinged Sherry-Lehmann. The second time he visited its site, the pages failed to load. His wine took more than four weeks to arrive, and he thought the shipping costs from New York to California were high at $13.95 a bottle — although the company agreed to waive those fees because of the shipping delay. Roop handed the booby prize to Winetasting.com, the online cooperative of California wineries. It didn’t help that the Ohioan couldn’t place an order with that site. “But most aggravating of all is that there is no pricing listed next to the wine,” he says. A browser must click on a particular wine to see its price. Kravetz said WineBins.com was his least favorite, criticizing the “average selection” and the site’s “impossible” loading time. “Maybe the wine ages while the page loads,” he jokes. Roger Fillion is a freelance writer living in Evergreen, Colo. The Savvy Entrepreneur’s Guide to Wine Online eVineyard What it’s good for Reasonable shipping fees. Good variety. Wine ratings. Don’t waste your time if You’re looking for a particular bottle. Although the site boasts more than 5,000 wines, one panelist complained of unsatisfactory selections among the California wine makers he was interested in. What our CEOs had to say “Enjoyed their variety, incorporation of Wine Spectator [magazine] ratings, and higher-end offerings, coupled with a very reasonable $4.95 blanket shipping charge for a bottle or a case,” said one CEO. But another panelist stated: “Simple, decent, a bit entry-level.” What you should know Offers Amazon.com-style recommendations by listing other wines purchased by shoppers who chose your wine. K&L Wine Merchants What it’s good for Rare U.S. and European wines. Ease of use. Tasting notes from own staff, Wine Spectator, and wine gurus like Robert Parker. Don’t waste your time if You live in a state with restrictive alcohol-shipping laws. Internet orders are accepted from just 13 states. What our CEOs had to say “Will not deliver to my state. Too bad. I like their top-10 list and their site overall. Not fancy, but good.” What you should know Web site for big California retailer in Redwood City. Site typically offers about 3,000 wines. Sherry-Lehmann What it’s good for Wines of all prices. Good descriptions. Free delivery for New York state residents who spend in excess of $95. Don’t waste your time if You live outside New York state and don’t want to pay steep shipping charges. What our CEOs had to say “A good selection of both high-end and low-end product. But you better buy only high end, because their shipping charges are through the roof, at $13.95 for one to three bottles and $55.80 for a case of 12.” What you should know Will not ship to nine U.S. states. Oenophiles can buy wine futures — lock in a price for a 1999 Bordeaux that won’t arrive until June 2002. WineBins.com What it’s good for Less expensive California bottles to older Bordeaux dating back to the 1800s. Shipping fee for one case is a reasonable $9.50. Don’t waste your time if You really dislike slow-loading pages — which one panelist complained about — and don’t want to pay the same $9.50 shipping fee for just one bottle. What our CEOs had to say “Offers by far the widest range of product of the group,” said one judge. But another criticized: “Searching by ‘flavor’ is good [only] for novices.” What you should know Virtual retailer owned by Geerlings & Wade Inc., a direct marketer and Internet retailer of wines. Offers 1,000 wines. Serves 29 states. Winetasting.com What it’s good for California wines, especially hard-to-find product such as bottles available only from the wineries themselves. Examples: Cabernets from the 1980s or Merryvale’s highly rated 1997 Profile, a red blend. Don’t waste your time if You don’t want California wines. What our CEOs had to say “Requires some effort to search. Limited selection. But very high quality. Kind of like shopping at a boutique instead of a wine emporium.” What you should know Virtual cooperative made up of some 50 California wineries. Site is a hub from which you’re transported to a winegrower’s own site. Serves 20 states. Our panelists Chris Dominguez is president and cofounder of Stockpoint Inc., a San Francisco-based provider of online and wireless investment-analysis tools and financial information. A resident of northern California for the past dozen years, he regularly visits Napa Valley. Shawn Kravetz is president of Esplanade Capital LLC, a hedge-fund-management company in Boston. A wine enthusiast for more than a decade, he especially enjoys red Bordeaux. Jim Roop is president of the James J. Roop Co., a corporate-communications consulting firm in Cleveland. Roop is past chairman of the Cleveland Wine Auction, a benefit event, and a member of Commanderie de Bordeaux, an international society of Bordeaux lovers. Please e-mail your comments to editors@inc.com.