Tag Archives: Stephanie Clifford

26 Most Fascinating Entrepreneurs: Tony Lee

Tony Lee Ring Masters for saving 16 jobs, including his own Stark County, Ohio, lives up to its name, particularly in a town called Massillon; once a busy industrial hub, it’s now pockmarked with empty factories and unmowed lawns. But there are signs of hope: a renovated 17,000-seat stadium for the high school football team, 22-time state champs, and a 180,000-square-foot factory that’s still in business, thanks to a 36-year-old former janitor named Tony Lee. Lee joined the Army straight out of high school and served in the Gulf War. He dreamed of owning a business. When he returned to Ohio, though, he and his girlfriend had a baby, and he needed a paycheck. He worked at a steel manufacturer, and then cleaned a meat plant until he heard, in 1993, that a factory in Massillon was hiring. For $10 an hour, Lee cleaned bathrooms, swept floors, and waited for a job on the line to open up. Since he couldn’t afford college, he spent nights at the library, studying accounting and reading biographies of Warren Buffett, Jack Welch, and Russell Simmons. A year later, his bid to run a machine in the ring division went through. He learned how to operate all the machines, asked his supervisor about handling customer complaints and buying raw materials, and studied the way machines were scheduled. In 1997, he was bumped up to supervisor. Then a New York City private equity firm bought the factory. Just before Christmas 2002, the new owners announced that the factory would close. “At first, I didn’t believe it because the closing was rumored for years,” says John Rohr, 57, who has worked at the plant since his first week out of high school. “But I was very concerned, with my age. The industry base in Stark County is bad.” When the fastener and clamp units were shut down and the equipment was removed on flatbed trucks, Lee began assembling a buyout proposal for the ring division. As news of Lee’s plan spread, his co-workers looked at this high school grad, who wiped the oil from his hands with the same red rags as the rest of them, and figured the New York guys would never pay attention to him. But Lee called the mayor, a law professor, and a local economic development nonprofit; with their help, he wrote a business plan, researched competitors, and arranged to meet local investors. “Tony knew the product, knew the customer, and had a tremendous amount of loyalty from the employees,” says Randall Hunt, an attorney who agreed to back him. “I was impressed.” Lee sold his beloved Yamaha motorcycle and took a second mortgage on his house to raise $50,000 for a 12% stake. Last August, with a $75,000 low-interest loan and a 10-year tax abatement from the town, Lee, Hunt, and five other investors offered to buy the ring division for just over $1 million. Two months later, the New York firm sold the plant to Lee’s group, which named the new company Ring Masters. Lee cut pay by 5% and asked employees to handle extra tasks. They also disbanded their union, perhaps in part because he continued to work alongside them on the floor. Every day, the smell of steel and oil fills the building and the machines burp out 200,000 steel rings. Wearing earplugs, safety glasses, and an improbably spotless white polo shirt, Lee steps between rolls of wire, fiddles with machines, then heads to his office to handle a client call. Sales are up 13% from 2003, to $3 million; Lee wants to double revenue within five years. Ring Masters’ head count is up from 16 to 22. The factory may be surrounded by puddles and gravel, but it surely ranks as one of the brightest spots in Stark County. Stephanie Clifford Martha Stewart, Martha Stewart Omnimedia because she took one for the team Richard Branson, Virgin Group because he’s game for anything. In fact, everything. Michael Dell, Dell Computer for being brilliantly straightforward Jim Sinegal, Costco because who knew a big-box chain could have a generous soul? Diane von Furstenberg, Diane von Furstenberg Studio for staging an elegant comeback Julie Azuma, Different Roads to Learning for offering hope and help to the parents of autistic children Fritz Maytag, Anchor Brewing for setting limits Ray Kurzweil, Kurzweil Technologies and other companies because he is Edison’s rightful heir Craig Newmark, Craigslist for putting the free in free markets Jack Mitchell, Mitchells/Richards because his family business makes an art of customer service Frank Robinson, Robinson Helicopter for whipping an entire industry into shape Mark Melton, Melton Franchise Systems for giving immigrants their shot at the American Dream Michelle Cardinal & Tim O’Leary, Cmedia and Respond2 for rewriting the rules for husband-and-wife teams Mike Lazaridis, Research in Motion because someone had to stand up for all those frustrated engineers Trip Hawkins, Electronics Arts and Digital Chocolate for still scrapping Warren Brown, Cake Love and Love Cafe because only in America will someone quit a secure job as a lawyer to start a bakery Muriel Siebert, Muriel Siebert & Co. for being a notable first with a worthy second act Chuck Porter, Crispin, Porter + Bogusky for verging on reckless Katrina Markoff, Vosges Haut for setting a completely unreasonable goal for her business Barry Steinberg & Craig Sumerel, Direct Tire and Auto Service for showing the power of the peer group Victoria Parham, Virtual Support Services for serving as a mentor to military spouses Tom LaTour, Kimpton Hotels and Restaurants for staying at fleabag hotels so that we don’t have to Mitchell Gold & Bob Williams, Mitchell Gold for creating a true comfort zone Izzy & Coco Tihanyi, Surf Diva for kicking sand in the face of conventional wisdom Tony Lee, Ring Masters for saving 16 jobs, including his own Rueben Martinez, Libreria Martinez Books and Art Galleries for simultaneously building a business and nurturing Latino culture

26 Most Fascinating Entrepreneurs: Katrina Markoff

Katrina Markoff Vosges Haut for setting a completely unreasonable goal for her business “Bringing peace to the world through chocolate is a pretty big mantra,” admits Katrina Markoff, the founder of Vosges Haut-Chocolat, a Chicago business with $4.5 million in annual sales. “But it can do that by introducing different cultures and points of view.” To that end, the typical box of Vosges truffles mixes exotic flavors from all over the globe, including Japanese wasabi, Italian taleggio cheese, and Mexican ancho chili. In Markoff’s mind, you can’t help but think about tribal lands in northeast India as you savor her curry-coconut Naga truffle. Markoff, 32, developed her “We are the World” philosophy of chocolate while studying classical cooking at the Cordon Bleu in France and later, when she apprenticed under Spanish chef Ferran Adria, who is celebrated for taking culinary risks. She then spent nine months traveling the world and tasting all manner of foods, from worms to kaffir limes to white poppy seed. Returning to the U.S., she took a job at her uncle’s home-furnishings catalog business to learn about vendor-buyer relationships, photo styling, and copywriting. She opened her first retail shop in Chicago in 1998 with a loan backed by the Small Business Administration, and started selling chocolates at specialty food stores and Neiman Marcus a year later. Today there are Vosges stores in New York City and Las Vegas (Japan is next) and 30 employees on the payroll. And Markoff still maintains that her chocolate can save the world. She credits her mother, who runs a hazardous waste removal company and who taught her to add receipts at an early age, for encouraging her to set audacious goals: “She always said, ‘You just have to do it. There are no limitations.” Stephanie Clifford Martha Stewart, Martha Stewart Omnimedia because she took one for the team Richard Branson, Virgin Group because he’s game for anything. In fact, everything. Michael Dell, Dell Computer for being brilliantly straightforward Jim Sinegal, Costco because who knew a big-box chain could have a generous soul? Diane von Furstenberg, Diane von Furstenberg Studio for staging an elegant comeback Julie Azuma, Different Roads to Learning for offering hope and help to the parents of autistic children Fritz Maytag, Anchor Brewing for setting limits Ray Kurzweil, Kurzweil Technologies and other companies because he is Edison’s rightful heir Craig Newmark, Craigslist for putting the free in free markets Jack Mitchell, Mitchells/Richards because his family business makes an art of customer service Frank Robinson, Robinson Helicopter for whipping an entire industry into shape Mark Melton, Melton Franchise Systems for giving immigrants their shot at the American Dream Michelle Cardinal & Tim O’Leary, Cmedia and Respond2 for rewriting the rules for husband-and-wife teams Mike Lazaridis, Research in Motion because someone had to stand up for all those frustrated engineers Trip Hawkins, Electronics Arts and Digital Chocolate for still scrapping Warren Brown, Cake Love and Love Cafe because only in America will someone quit a secure job as a lawyer to start a bakery Muriel Siebert, Muriel Siebert & Co. for being a notable first with a worthy second act Chuck Porter, Crispin, Porter + Bogusky for verging on reckless Katrina Markoff, Vosges Haut for setting a completely unreasonable goal for her business Barry Steinberg & Craig Sumerel, Direct Tire and Auto Service for showing the power of the peer group Victoria Parham, Virtual Support Services for serving as a mentor to military spouses Tom LaTour, Kimpton Hotels and Restaurants for staying at fleabag hotels so that we don’t have to Mitchell Gold & Bob Williams, Mitchell Gold for creating a true comfort zone Izzy & Coco Tihanyi, Surf Diva for kicking sand in the face of conventional wisdom Tony Lee, Ring Masters for saving 16 jobs, including his own Rueben Martinez, Libreria Martinez Books and Art Galleries for simultaneously building a business and nurturing Latino culture

26 Most Fascinating Entrepreneurs: Jim Sinegal

Jim Sinegal Costco because who knew a big-box chain could have a generous soul? Costco’s warehouse stores offer neither shopping bags nor brand loyalty — the Gladware for sale one week might be replaced by Tupperware the next, depending on which vendor offered the best deal. Yet Jim Sinegal, 69, who started Costco in 1983, is anything but frugal in dealing with employees. Wages start at $10 an hour, and more than half of his U.S. employees earn the top pay of $18.32 an hour. Costco also covers 94% of health care costs for both full- and part-timers, and donates an amount equal to 3% to 9% of employees’ pay to their 401(k)s. As a result, the company has little turnover — an astoundingly low 5.5% for workers who have been with Costco for a year or more. “These guys have bucked Wall Street as far as taking care of their employees, yet their return last year was pretty darn good,” says Patricia Edwards, managing director of Wentworth Hauser and Violich, a San Francisco investment firm that owns 785,000 shares. Darn good indeed. Costco’s 450 stores had sales of $47.15 billion for fiscal 2004. In 2003, Costco’s sales topped sales at Wal-Mart’s Sam’s Club by 21%, even though Sam’s had 28% more stores. Costco stock was up 34% for calendar 2004; Wal-Mart’s stayed about even. Even in years when Costco wasn’t posting stellar profits, Sinegal has refused to cut labor costs significantly. When you see how well Costco balances the interests of employees and investors, you wonder why more executives haven’t followed his lead. Stephanie Clifford Martha Stewart, Martha Stewart Omnimedia because she took one for the team Richard Branson, Virgin Group because he’s game for anything. In fact, everything. Michael Dell, Dell Computer for being brilliantly straightforward Jim Sinegal, Costco because who knew a big-box chain could have a generous soul? Diane von Furstenberg, Diane von Furstenberg Studio for staging an elegant comeback Julie Azuma, Different Roads to Learning for offering hope and help to the parents of autistic children Fritz Maytag, Anchor Brewing for setting limits Ray Kurzweil, Kurzweil Technologies and other companies because he is Edison’s rightful heir Craig Newmark, Craigslist for putting the free in free markets Jack Mitchell, Mitchells/Richards because his family business makes an art of customer service Frank Robinson, Robinson Helicopter for whipping an entire industry into shape Mark Melton, Melton Franchise Systems for giving immigrants their shot at the American Dream Michelle Cardinal & Tim O’Leary, Cmedia and Respond2 for rewriting the rules for husband-and-wife teams Mike Lazaridis, Research in Motion because someone had to stand up for all those frustrated engineers Trip Hawkins, Electronics Arts and Digital Chocolate for still scrapping Warren Brown, Cake Love and Love Cafe because only in America will someone quit a secure job as a lawyer to start a bakery Muriel Siebert, Muriel Siebert & Co. for being a notable first with a worthy second act Chuck Porter, Crispin, Porter + Bogusky for verging on reckless Katrina Markoff, Vosges Haut for setting a completely unreasonable goal for her business Barry Steinberg & Craig Sumerel, Direct Tire and Auto Service for showing the power of the peer group Victoria Parham, Virtual Support Services for serving as a mentor to military spouses Tom LaTour, Kimpton Hotels and Restaurants for staying at fleabag hotels so that we don’t have to Mitchell Gold & Bob Williams, Mitchell Gold for creating a true comfort zone Izzy & Coco Tihanyi, Surf Diva for kicking sand in the face of conventional wisdom Tony Lee, Ring Masters for saving 16 jobs, including his own Rueben Martinez, Libreria Martinez Books and Art Galleries for simultaneously building a business and nurturing Latino culture