Tag Archives: Maryland

Liven Up PowerPoint with Interactivity, Touchscreens, and an iPad

our beautiful site

Jonah Sterling is building a suite for interactive presentations that just might transform the way we see the conference room. Sterling, a creative director at Seattle software application development firm IdentityMine (www.identitymine.com), is building a paperless meeting space for a Fortune 100 client that incorporates touch and gesture-enabled interactive whiteboards, interactive video conferencing, and touchscreen tablets. Now, they just need to add popcorn to make users fully engaged. “I think there has been a fundamental shift in the last couple of years that’s starting to show some payoff,” says Sterling, explaining that users are becoming more savvy with technology and there is a greater need for more interactive and engaging presentations. Unfortunately, most boardroom presentations follow a familiar routine: someone talking while PowerPoint slides click by on a big screen, says Mike Fisher, a convergence and new technologies consultant  for Futuresource Consulting (www. futuresource-consulting.com), a technology research firm. IdentityMine’s work is a vanguard for any corporation. Experts argue that businesses must be ready to shift how they view presentations and incorporate collaboration if they want to keep pace with competitors. The introduction of touch tablets, large flat panels, an increased demand for touch technology and the expectation of interactivity by users will change the way even small businesses handle sales pitches, brainstorming sessions, and employee training.  The presentation tool landscapeWhile not widely embraced, there are several high-tech tools available, and they are not reach for most small businesses. Fisher notes that interactivity, collaboration and viewer impact are key areas to consider as you consider how to liven up a presentation. Among the options on the market today: – Interactive whiteboards The use of these boards, connected to computers and projectors, is exploding in educational settings, and the boards have been around in high-level boardrooms for a while.  However, their capabilities are expanding.  For instance, on whiteboards made by Promothean (www.prometheanworld.com), four people might work simultaneously, clicking anywhere on the board. You can edit on the fly, rendering presentations organic and ever-changing as ideas evolve. SMART Technologies (www.smarttech.com) and Promethean are the big players. Price range depends on board size. Expect to pay from $2,000 to $4,500, which is not out of line with traditional conference room projector setups.  If you’re uncertain about making an investment in an interactive whiteboard as presentation technology changes, consider leasing, advises John Byrne, a managing partner with interactive whiteboard seller New Age Learning. “This industry technically is moving very fast,” Byrne says. “Small businesses should be careful to work with resellers that will stay in touch and keep them abreast of updates and keep those systems maintained properly.” – Interactive projectors Projectors from Epson (www.epson.com) and Texas Instruments (www.ti.com) eliminate the need for the whiteboard altogether, notes Fisher. These projectors work on any surface using an interactive pen. This provides some flexibility in screen size, and the open architecture allows interaction with all sorts of software and digital media. Expect to pay around $2,000 for an interactive projector. – Apple iPad You can use iPad, Keynote for iPad and a VGA connector to put together presentations. Sterling recently used his iPad as he toured the office space where the futuristic presentation dashboard will be installed. As he toured, he used an Eye-Fi wireless memory card to load photos from his camera to his iPad. He used an iPad application called Sketchbook Pro to make ‘doodles’ of the office space, and he made annotations on copies of the floor plan. He swiftly assembled a presentation that offered hand-drawn and realistic visuals, and he also had the capability of editing it on the iPad as he presented. Sterling thinks the iPad is a tool that will work well in concert with a more traditional presentation. “I would probably still be doing the laptop and the projector for the core presentation,” he says. “But you’d be able to hand around your iPad with information on it, [such as] sales brochures, during a meeting to involve people.” – Canson PAPERSHOW Want to dabble a toe in the creative presentation pool? Check out PAPERSHOW by Canson for $249 (www.showpapershow.com).  This 2010 Best of Show winner at Macworld Expo uses an interactive pen and special paper. You project an image such as a pie chart onto the screen, and your annotations using the paper and pen show up on the chart. You can save the annotations.   Louise Sattler, owner of a small Maryland business called Signing Families (www.signingfamilies.com), uses it in workshops as she teaches American Sign Language. ”It is easy, and I figured it out for myself in under an hour,” she says. ”I like that it’s affordable. I love that it’s portable.” Sattler finds her students engage more when she uses PAPERSHOW. No matter the business size, keeping your audience or your participants involved is critical. You don’t want surreptitious, under-the-table smartphone use.  “The key thing is, how do you get people to talk more effectively together?” asks Fisher. “And in terms of presenting, how do you get the most impact you can?” In the end, the answer is in moving away from stale PowerPoint slides and adding interactivity, gesture control on the iPad, touchscreens and HD displays, and more digital media.

The Character of Your Web Content

In his immortal speech delivered on the steps of the Lincoln Memorial, Martin Luther King Jr. shared his dream for this country.  In one of the most quoted parts of the speech, he spoke of his wish to see his children judged not by the color of their skin, but by the content of their character.  Those words will live on forever to inspire generations of people to come.  Because the content of our character is what tells people who we are, what we believe in and what we stand for.  And through this speech we understood the content of this remarkable man’s character. So if we’re to be judged, we’d like to be judged by our accomplishments, capabilities, and by what we’re made of.  And from a business perspective, we not only should want to be judged in this manner, we need to be judged as so.  However, the people we seek judgment from do not preside over courtrooms and pound gavels, but rule over social networks and comment on blogs.  But shrinking attention spans coupled with an exponentially-increasing supply of online information is making it harder for us to plead our case to the judge.  One thing we do know — the only way we stand a chance of having the content of our character judged in the age of social media is by creating content that is full of character. Some may confuse character-filled content with colorful content.  Others may feel images, pictures, and videos will turn heads and focus eyeballs.  And they absolutely can, but only for a minute if there’s no real substance accompanying the color.  Because substance is what our online judges are looking for to allow them to make important decisions.  And while it is important to offer up content on a regular basis, the quality of it is the most important factor. Quality of content not quantity Many feel it’s too time consuming to create good content, or that it’s too daunting a task. But you don’t have to write volumes to share the content of your character.  Abraham Lincoln needed less than three hundred words to express his feelings for what took place on a battlefield in Maryland during his Gettysburg Address.  What many feel was the most important speech in our country’s history is shorter than the average blog post.  No Flickr picture or YouTube video necessary.  But even today those words move people to tears. Just as Martin Luther’s words, nailed to the door of a church in Germany, started a religious revolution that’s still being felt almost 500 years later.  Using content to display our true character, as individuals as well as business entities, is not a new thing.  But we have to be ready and willing to make sure the content we produce represents us in a truly meaningful way.  Meaningful to us — as we need to represent ourselves and our businesses properly.  More importantly, we need to make it meaningful to the judges out there who have to make the important decision on whether or not we have the expertise, experience, and character to help them answer the challenges they face.  Despite the obstacles we are faced with, in terms of creating content that captures the attention of our online judges, it’s time to get over it.  Don’t tell it to the judge, because they have their own issues and concerns to deal with.  They are looking for help — good help. They’re willing to search for it, discuss it, and share their story in order to find it.  So use pictures, videos, blogs, and whatever you need to share your story.  Post once a day, once a week, or once a month.  Automate, co-create, and user generate it if it can help streamline the generation process.  But remember one thing: All the judges ask is that you make it as easy as possible on them to find the real you, by creating content that allows them to understand your business’ character.  Now go out there and throw yourselves on the mercy of the court. Brent Leary is a small-business technology analyst, adviser, and award-winning blogger. He is the co-author of Barack 2.0: Social Media Lessons for Small Business (http://barack20.com). His blog can be found at http://brentleary.com, or follow him on Twitter at http://twitter.com/brentleary.

The Urge to Purge: When to Dump Data

our beautiful site

Does your company have a data deletion and retention policy? If not, it’s time to create one, experts say. In today’s business climate, every keystroke you make on your computer can leave a trace on disks and tapes. Even if you think you’ve deleted it, forensic experts or others may be able to resurrect it. And if your company houses such personal information as client credit-card numbers, healthcare data, or proprietary government information, the more careful you must be. The bottom line? You need to safeguard your business from a potential lawsuit. New “safe harbor” rules Under new e-discovery rules, companies following consistent data-deletion policies won’t be held liable for no longer having certain records in their possession. The new “safe harbor” rules, adopted in December 2006, amend the Federal Rules of Civil Procedure. Similar rules are recognized by the National Institute of Standards and Technology (NIST) and other international standards-making bodies. “U.S. and international standards require the regular deletion of sensitive data,” explains Peter Adler, a data and privacy lawyer who heads Alexandria, Va.-based InfoCounsel LLC. “You won’t be sanctioned if you’ve deleted the data.” Nonetheless, companies are reluctant to take this step. “Most companies don’t have formal policies in place,” notes Brian Babineau, senior analyst with the Milford, Mass.-based Enterprise Strategy Group. A big reason? “Most [corporate] attorneys are reluctant to get rid of anything important, and don’t want their clients to look as if they are hiding something by deleting it,” Babineau says. How often you should dump data But having a policy, and following it, could protect your company. How often should you delete or overwrite certain data? It depends what kind of data it is, experts say. If it’s e-mail, companies may wish to delete frequently. “The Washington, D.C. [city] government just implemented an every-90-day destruction of e-mail rule,” notes Adler. Some companies delete e-mail as often as every 30 days, he says. But for other data, companies may opt to purge it every three to every seven years.  “We are seeing companies on a three-year cycle, who are just retiring a desktop computer after three years and destroying everything on it,” notes Babineau. Not all data can follow a set cycle. For example, the U.S. Internal Revenue Service advises individuals and businesses to keep basic tax records for at least three years, and basic employment tax records for four years. But there are exceptions to these basics, and the onus is on the filer to follow the rules. Deletion options What’s the best deletion solution for your business? It may ultimately depend on the sensitivity of the data your company stores. First, you must determine how many copies of the data you have, and where it’s housed, by using indexing and search software, notes Babineau. Once you’ve identified what needs to be deleted, here are a few options: Wiping/Overwriting: This technique literally overwrites a hard drive with gobbledygook so it can’t be read. For smaller companies, a good wiping is probably all that’s needed, says Jesse Lindmar, computer forensics division director of Miles Technologies, a Moorestown, N.J. computer consulting firm. With smaller companies, where cost is an issue, “there is no need to physically destroy devices that can be reused,” Lindmar says.  The U.S. Department of Defense standard wipe constitutes seven sequential overwrites, Lindmar notes. “The data is not coming back unless you have unlimited time, resources and/or access to high-level laboratory equipment.” Lindmar recommends wiping software such as Intelligent Computer Solutions Inc.’s WipeMaSSter, Active@KillDisk, Jetico BCWipe and WipeDrive. Degaussing: Degaussing involves running a hard drive through enough electric and magnetic energy to fry it so it can’t be read, explains InfoCounsel’s Adler. While the hard drive can be used again, Adler warns that degaussing “is only as good as the organization who does it,” and doesn’t always foil data recovery. Destroying: Actually shredding and disposing of the hard drive. “It’s so inexpensive to do this,” notes Elizabeth Wilmot, president of Capitol Heights, Maryland-based DataKillers. DataKillers will destroy 10 hard drives for $15.50 per hard drive, and notes that replacing hard drives has never been cheaper. “If you have it, it can become fodder for a lawsuit,” she says. “If in doubt, shred it.” While developing a data retention/deletion policy is complex — and likely to involve records management as well — it is a necessary evil, experts say. “It’s best to err on the side of being protected,” says Wilmot.

Shout It Out Loud

From MP3s on your cell phone to television shows on your iPod to e-mails on your BlackBerry, we live in an age in which you can get just about any kind of information beamed to you anywhere. So I find it funny that I still get more than two dozen catalogs via snail mail every month. And I use them. I also still pick up the telephone to call companies and brave voice-menu hell to ask real human beings questions about stuff I plan to buy. And I still sometimes find the best way to locate what I’m looking for is to haul my physical self downtown or to the mall. Don’t you? True, sometimes it just feels good to read a genuine paper document instead of a screen. And yes, we all appreciate human contact, or at least we ought to. But usually when I end up bypassing the virtual world to do business in the actual one, it’s for one reason: The Web has let me down. More specifically, I was unable to get enough information to take care of my business online. And so I end up buying things much the same way my grandparents did. Actually, less pleasantly. Service was much faster and friendlier in their day, and they didn’t start off by wasting an hour on the Web. We tend to think of our lives as being data-rich, but the fact is, most businesses are pretty stingy with the information they make available on their websites–be it product specs, buying advice, service policies, discounts, account histories, management and employee profiles, corporate information, data on partners and competitors, or troubleshooting help. And that leads to problems. For one thing, visitors who do land on your website run the risk of being frustrated by the inability to find what they need. And that’s if they find you at all. Sites with inadequate information are less likely to turn up on a Google search. “The question of what ought to be put up on the Web is something that most companies still don’t get,” argues Michael Rappa, director of the Institute for Advanced Analytics at North Carolina State University. “If you don’t push information onto the Web, customers will go somewhere else to find it.” Once they’ve left, of course, they may never come back. The answer: embracing what I like to think of as a “data yard sale”–that is, throwing up your company’s garage door and letting everyone look inside. A lot of what customers would love to know is right there on the company’s own computers. “Corporate intranets hold valuable data that could be made available to customers but isn’t,” notes Susan Feldman, an analyst with the consultancy IDC. One reason is that managers have long harbored the notion that restricting information is a good thing–a way of keeping rivals in the dark, encouraging shoppers to pick up the phone and call an actual salesperson, even preventing customers from finding out something that might turn them off. According to this line of thinking, sharing information means losing control over how it’s used. “Businesses are caught in a Catch-22,” says Thomas Vander Wal, a principal of media consultancy InfoCloud Solutions in Bethesda, Maryland. “They want to use information to better connect to customers, but they want to do it without the risks of the information being used in a negative way.” What companies tend to overlook, Vander Wal says, is that the potentially negative repercussions of withholding information tend to overwhelm whatever small misfortunes might come of posting it. The fact that companies keep loads of potentially useful information locked in internal databases behind firewalls has had the effect of creating a second Web that isn’t accessible to the world–including search engines like Google. One company that is trying to open up some of this dark Web is GlobalSpec, which operates a “vertical search engine” that aggregates data on 2.2 million industrial products based on 175 million specifications, often providing far more information about the products than the manufacturers put on their own sites. GlobalSpec makes money by charging companies anywhere from $5,000 to $500,000 to post their proprietary databases and catalogs; currently, 3.5 million engineers and purchasing agents are signed up to search. Portals like GlobalSpec can help crack the dark Web, but that doesn’t mean companies shouldn’t be thinking about making their own sites more information-rich. Michael Ladd, CEO of Euchner-USA, a maker of electronic components in East Syracuse, New York, had his consciousness raised to the limitations of his own website via his experience shopping online. “I noticed that when I don’t see the information I want on a company’s website, 0.3 seconds later I’m at a different website,” says Ladd. “That made me think about the information we offer at our own site.” Today, the Euchner-USA website isn’t the prettiest in the world. But if you’re looking for, say, a switch, you’ll probably find the information you’re looking for. The site lets users search by category and subcategory of switch or by part number, browse any section of the catalog, and download spec sheets and CAD drawings. Distributors can directly access inventory data and create a quote for a customer that can later be converted to an order with a click. If a visitor doesn’t know much about switches, the site will walk him or her through product types. “The site has gotten a little crammed,” acknowledges Ladd. “But it’s worth it to give a customer the ability to get all the specs on a part from us rather than having a competitor tell him about it.” The payoff for the company, which also lists its data on GlobalSpec, has been considerable. Ladd says that every time Euchner-USA adds new data or search capabilities to its website, sales climb almost immediately. That’s what happened in January when the company added the ability to query technical specialists on the site. Managers at Park Tool, a manufacturer of bicycle repair tools in St. Paul, also realized the company was sitting on a vast amount of invaluable information: the trove of bicycle repair and maintenance know-how employees had accumulated since the company’s founding in 1963. So the company decided to post detailed instructions on 116 different repairs, complete with photos–and, of course, links to the Park tools needed for each job. Park also noticed that bike shops trying to order a replacement component for a broken tool, such as a bike stand, often ended up calling because they didn’t know the right name or part number and couldn’t figure it out on the website. So Park added large diagrams of its tools to the site. The instructions and diagrams “communicate our position as the authority on bicycle tools,” says Bill Armas, Park’s director of marketing. Traffic this year is running 38 percent ahead of the same period last year, Armas says, and he expects it to grow even more when the company adds videos to its repair instructions. Needless to say, you can’t be completely indiscriminate about what information you post online. It would be criminally negligent to open up databases of customer information, for example, and even posting too much employee information could cause problems. And yes, your competitors will probably be even more thrilled than your customers to get a look at some of the data you might end up throwing out there. Is it worth it? Absolutely, says Michael Ladd–provided you have faith in your products and services. “I’m sure that our competition uses some of this information as a means of comparison, but that’s not something we’re afraid of,” he says. “In fact, we welcome it.” Bill Armas says much the same, noting that while the diagrams of the company’s products would be a great aid to anyone hoping to churn out knockoffs, he doesn’t believe any competitors could do it with sufficient precision to constitute a threat. Couldn’t a minimalist approach to sharing information work for some companies? Thomas Vander Wal notes that Apple has actually made a successful strategy out of keeping its customers ill-informed–it’s all part of the brand’s high-fashion mystique. But he warns others not to try this at home. “I can’t think of anyone else that would work for,” he says. Contributing editor David H. Freedman (whatsnext@inc.com) is a Boston-based author of several books about business and technology.

Beyond Facebook

our beautiful site

Daniel Serfaty had to appreciate the irony. The founder of Aptima, a Woburn, Massachusetts, software developer, Serfaty was working hard to build a new, high-powered social-networking system designed to find connections between people attempting to solve similar problems. Think Facebook, except rather than connecting college students looking to flirt and swap pictures, it would match people who have highly complex technical questions with experts able to answer them. But there was a rub: Serfaty was having trouble finding a development partner who shared his goal–the very sort of problem his system was intended to solve. But then the Department of Defense–which Serfaty had pitched but hadn’t been much interested in funding Aptima–suddenly came calling. Why the change in tune? Two DoD managers who had never collaborated, even though they worked one floor apart, ran into each other at a cocktail party and decided that what the department needed was a system that could help people like them find each other. Scoring the sort of elusive connection that is normally the domain of plain dumb luck is, of course, the promise of online social networking. But if you’ve spent any time on social-networking websites, you know it seldom works out that way. That’s because most of those sites offer more quantity than quality. Log on to MySpace or Facebook or even a business-oriented social-networking site like LinkedIn or Spoke, and it won’t take much time at all to build a network of thousands of contacts. The problem? Managers of sophisticated, fast-growing companies don’t need the world at large to chip in when they have a question. They need input from exactly the right people, and those people are extremely hard to identify and track down. Fortunately, a new generation of social-networking software is on its way, software that not only lets people build impressive webs of connections but also analyzes those networks to provide all manner of insights to users. Serfaty’s software, for example, monitors a network’s online communications, such as e-mail and instant messaging, to learn who communicates with whom–and uses keyword analysis to determine what sort of problems and expertise are being tossed back and forth. Aptima’s software, which remains in development and is not yet available, will be able to suggest instantly who on the network is the best person to consult when a specific problem comes up. “You leave your footprints everywhere you go in cyberspace,” says Serfaty. “The system can pick all these footprints up and deduce from them that you should call John on the fifth floor to get an answer to your problem.” Serfaty’s quest is not exactly new. Businesses, mostly large corporations, have been trying for years to get at information about who within an organization talks to whom about what via a technique called organizational network analysis. But such analyses have been cumbersome, expensive, consultant-driven affairs that rely on interviews and surveys and don’t keep up with how relationships and topics change–all of which makes it extremely difficult to use such studies to solve problems as they come up. In effect, Aptima is automating the process of organizational network analysis by gleaning it from online activity. It’s not the only company taking that approach, which might be termed “intelligent social networking.” Annapolis, Maryland-based eTelemetry already offers a $35,000 self-contained box that can be attached to a corporate network to trace an organization’s electronic communications and map out a network analysis chart that shows which individuals in the organization serve as the hubs or linchpins between different groups. It may turn out, for example, that some lowly product development dweeb has somehow become the go-to guy when the marketing folks want to figure out what the R&D people have up their sleeves. Later this year, the system will gain some limited ability to recognize people’s areas of interest via their Web-surfing habits, notes the company’s CEO, Ermis Sfakiyanudis. “You’ll be able to use the information to see who the thought leaders are in an organization and bridge gaps between departments,” he says. The American Association of Airport Executives, an 80-person industry group, has begun using eTelemetry to improve informal lines of communication between employees. “If we can see where the bottlenecks are, then we can do things to speed up decision making,” says Patrick Osborne, who heads the group’s IT efforts. “We might want to give those employees who are at the hubs of information flow larger budgets or more responsibility.” Meanwhile, Visible Path, a Foster City, California-based company, has released a beta version of its e-mail-tracking tool on its website. Like eTelemetry, Visible Path doesn’t examine the content of messages; it only notes who sends messages to whom, when they send them, and how frequently. But the company claims it can use this information to derive reliable insights into whether someone has a close working relationship with a contact versus a cursory one. And Illumio, a new product from Tacit Software that is available to individuals for free, pores over the information on the PCs of everyone on a network–it relies on the data indexed by Google’s and

Renting Your Software Online

A few weeks ago, I did a technology experiment. I used a Web-hosted software application to collaborate on a document with two colleagues of mine. Now, I admit to being a total geek. As for my colleagues, let’s just say they are more uncomfortable with using new tools. But after I convinced them to give Google Docs a try, we were all able to quickly and easily edit the document, track changes, and work together to produce a better product. In the past, we would have had to e-mail the document back and forth and use track changes. It would have been time-consuming and, frankly, a pain. The success of the experiment only served to embolden me to consider new delivery systems for my other business software applications. As a business owner, you, too, should be investigating the benefits and drawbacks of new Web-hosted applications. I’m seriously considering moving to a hosted solution for e-mail, for example. The market for Web applications directed at the small business market is exploding. Over the past few weeks, Google has been aggressively launching online applications for business users. These services include document collaboration, corporate e-mail and website hosting, and more. Although Google has only recently launched business applications, other companies such as BlueTie, HyperOffice, and WebExOne (formerly Intranets.com), among others, have been in the market for a longer time. Google’s biggest competitor, Microsoft, also launched a full suite of online applications from beta Nov. 15, Office Live 2007. Baris Cetinok, director of project management and marketing for Office Live explained to me that there are three things MSOL helps small businesses do: Establish a Web presence (many smaller businesses still have none) Find more customers Manage the business (from anywhere) Add company branded e-mail accounts Allow you to chat online via text, voice or mobile phone with employees, customers or colleagues using your company domain name with Windows Live Messenger. What this means for your business Traditionally, you have purchased software and it was delivered via CD (or some other media) or downloaded via the Internet. The software was then installed on individual computers for everyone in the office to use. If you only have three computers, it’s not very difficult or time consuming to get the software loaded. But if your growing business has 30 computers, it takes a lot of time (and money if you are paying a consultant) to install the software on all those machines. Sometimes installing the software is only one part of the problem. When the software is installed it might conflict with previously installed software. The benefit of hosted applications is that the hosted application is online, therefore there is no installation on your part and you and your entire team can access the software and data anytime and from anywhere. Software that resides on your local computer (or server) means that you can’t easily access it when you are traveling, unless you setup a remote access solution (which means more time and money) to do so. If you have two sales representatives in Maine, three in Maryland, and a main office in Michigan, you have to ensure the computers in all three locations have the same software (that equals even more time and money — are you getting the picture?). When you buy traditional software you are encumbered by license agreements and their associated costs. Using a hosted application you pay a monthly fee per user which can be an ease on your cash flow. Traditional software vendors often update their software annually, or release patches throughout the year. Using a hosted application, the service provider continuously updates the software and each time you login you have the most recent version. One of the side benefits of a hosted application is that your data is always backed up. If you lose your notebook, your data is not lost as it resides on the servers of your service providers. Before switching to a hosted application, be it a collaboration tool, e-mail, database, or one of the hundreds of other solutions on the market, carefully consider the pros and cons. The risks include that if you don’t have Internet access for some reason, such as your Internet provider going down, what do you do? There is also the risk that something will happen to bring down the system of your hosted application provider. Again, this is something that is out of your control, but would have a potential impact on your business. Weigh your options and choose the solution that’s best for your business. For me, I have decided to look for a hosted e-mail solution that is both local and hosted, providing me with the convenience of a hosted application but the security of having the data also housed locally. Fortunately, there are dozens and dozens of great e-mail hosting services provided by such companies as Webmail.us, MI8, Blue Tie, and Microsoft’s Office Live. Ramon Ray is an author, speaker, technology writer and former small business technology consultant. He publishes Smallbiztechnology.com, a website that helps small and medium-sized businesses strategically use technology as a tool to grow their businesses.

Service, Not Servers

Don’t tell Joe Walker that lightning doesn’t strike the same place twice. The headquarters of his company, Elcometer, a manufacturer of testing equipment for paints and coatings based in Rochester Hills, Michigan, was hit by lightning three consecutive years starting in 2001. In the first two cases, the resulting electrical surges knocked out the building’s power and completely fried every electronic device–including the company’s computer servers, which stored critical information such as inventory numbers and customer contacts. Both times, business ground to a halt for 10 days as the company’s tech team scrambled to restore the systems. In August 2003, yet another fierce electrical storm roared through southeastern Michigan. Once again, Elcometer’s electricity was out for days. But this time, commerce continued without a hitch. What was different? Six months earlier, Elcometer had gotten rid of its computer servers and instead began accessing all of its sales, inventory, and accounting data online. As a result, employees were able to work from home or from terminals at a nearby Kinko’s. “It was a huge difference,” says Walker. “All I had to do was get my Internet connection back up and running to get back in business.” Walker is on the leading edge of one of today’s most important technology trends–the transformation of software from a product to a service. While computer software has been growing faster and smarter, the industry’s business model has been pretty much stuck in about 1990. Developers ship out disks and CDs encoded with their latest release or upgrade, often charging hefty licensing fees. Customers install the software on their local servers, which must be constantly maintained and upgraded to run this ever more sophisticated software–a vexing game of catch-up that usually means keeping a team of tech pros on staff. And when the server goes down so does business.  But that process is becoming as outmoded as VHS recorders. Instead, software makers are making their tools available on the Internet on a pay-as-you-go basis for a monthly subscription fee. Known as on demand, or software as a service, this model has long been familiar to customers of companies such as NetSuite and Salesforce.com. But now nearly all software makers are offering on-demand versions, making it possible for businesses to abandon their servers and instead keep all of their data–from e-mail to e-commerce to human resources–on the Web. In 2005, companies spent more than $4 billion on hosted software, a number that is expected to grow to more than $10 billion a year over the next two years. While those numbers represent a small portion of the $190 billion global software market, the Yankee Group, a research firm in Boston, forecasts that more than 50 percent of the software purchased by small to midsize companies in 2008 will be from software-as-a-service providers. “This is an evolution in how companies use software, especially small and midsize companies that finally have access to applications they couldn’t afford before,” says Sanjeev Aggarwal, a senior analyst with Yankee. The key benefits of working with these on-demand providers are high speed and low cost. To buy and install a traditional accounting or customer-relationship-management system often means waiting months and spending hundreds of thousands of dollars. With software as a service, you can be up and running within days, or even hours, of signing a contract. Since the vendor is hosting both the application and the data, getting started can be as simple as typing in a username and password. What’s more, on-demand customers generally pay monthly subscription fees, rather than large, one-time licensing fees. A Yankee Group study found that the total cost of operating an on-demand software package is less than half that for an equivalent traditional system. In 1999, before the company experienced its first lightning strike, Elcometer used Great Plains, now owned by Microsoft, as its in-house accounting system. But with Y2K looming, Great Plains was requiring its customers to spend $1,500 for an upgrade. Elcometer also needed to upgrade its servers to handle the new software and hire an IT manager to manage it. “I was looking at spending $130,000, plus license fees,” says Walker. When he factored in the need to safeguard his company’s data from future lightning strikes–or other unexpected events–the decision became obvious. He switched to NetSuite, which charges an up-front fee of $5,000 plus $99 a month per user. “Now, we don’t have any servers, we don’t have to download the latest updates, and NetSuite fixes any bugs while I’m asleep,” Walker says. On-demand software is especially useful for companies that have computers and data spread out among multiple locations, since everyone from salespeople to CEOs can access their systems from any broadband Internet connection. Businesses that operate in different time zones or countries no longer have to worry about supporting their traveling employees around the clock. Managing an e-mail server, for example, was particularly troublesome for Fred Aryan, president of LaserShip, a delivery company in Vienna, Virginia. With 150 employees spread out among 15 locations along the Eastern Seaboard from Boston to Atlanta, keeping everyone’s computers up to date with the latest patches and spam filters was becoming a nightmare. That’s why he switched to HyperOffice, an on-demand provider of e-mail and collaboration software based in Rockville, Maryland. By adopting HyperOffice, which charges about $7 a user per month, Aryan figures he’s saving $80,000 a year between software license and hardware maintenance costs. “And that doesn’t count getting rid of all the service headaches,” he says. The downside of on demand, of course, is that your business becomes dependent on access to the Internet. Aryan says he struck a deal with HyperOffice to compensate him if his system experiences any downtime (see “What to Ask For in an On-Demand Software Contract“). Security is another concern. Keeping servers in-house may be a pain, but it also means that sensitive accounting or HR data can be locked down behind a firewall. Can the Web offer the same assurances? On-demand vendors insist it can. NetSuite and HyperOffice, for example, either maintain or partner with deluxe data centers complete with the latest in data security and backup technology. Employees can gain access only through secure logins. Elcometer’s Walker admits that he was nervous about keeping his data on the Web. But he’s thankful that the decision has saved him from worrying about the nagging problems of maintaining his hardware–not to mention the weather. Resources The consulting firm ThinkStrategies offers tips on making the switch to hosted software, as well as a list of vendors, at saas-showplace.com. The consultancy OpSource offers white papers, an ROI calculator, and other resources at opsource.net.

Barbarians at the Watergate

THIS PLACE Washington society adjusts to a new breed: the fast-moving, different-thinking, so very dot-com riche In a blaze of lights at the MCI Center Arena, the nouveau Madison Square Garden of Washington, D.C., basketball superstar Michael Jordan made his announcement. He was acquiring an ownership stake in the Washington Wizards and would serve as the team’s president of basketball operations. The news, widely anticipated because of leaks prior to Jordan’s January 19 appearance, played well in the capital. Neighbors couldn’t stop talking about it. Pundits had a field day. It was the knell that signaled an end to the district’s darkest days. There was a new Washington now, with a new, can-do mayor, Anthony Williams. The city’s financial crisis was over. Real estate was rebounding. And now Michael Jordan, with that perennial movie-star grin, had arrived. Only one way to go, everyone seemed to be saying — up — a direction particularly well suited to His Airness (and the loss-ridden Wizards, too). It hasn’t been that long since D.C. — besides being the seat of the most powerful government in the free world — was a ranking murder capital with a standing mayor who was an international embarrassment. The city government was so mismanaged that stories of payroll checks being issued to dead or nonexistent employees were daily fodder for the Washington Post. “We’ve taken such a bruising in the past 10 years,” says John Tydings, president of the Greater Washington Board of Trade, sort of a chamber of commerce for the Beltway. Now, though, the new mayor, the city’s comeback, and Michael Jordan — hell, even the Washington Redskins’ finally making the NFL playoffs — were like manna from heaven. But Jordan’s entrance was eye-popping in another, more significant way. The deal that brought him to town was done without any help from the usual suspects — the cabinet officials, career politicians, lobbyists, media stars, Georgetown Brahmins, society hostesses, policy heads, real estate barons, and well-connected lawyers who have made the town what it is for decades, if not centuries. No, the people who landed Jordan were outsiders, like Wizards part-owner Ted Leonsis, who helped build a local company called America Online Inc. into, arguably, the first dot-com Goliath. These new big-city players did the Jordan deal in their off-hours with play money, much of it from tech fortunes. They made a huge splash for guys who five years before hadn’t even been on the radar screen, let alone on society-party lists. But this is a new day, and not only in Washington. Now politicians are no longer the role models they used to be, especially when compared with the strike-it-rich business stars. On March 9 the Wall Street Journal likened the new era to the turn of the last century, when industrialists with names like Carnegie and Rockefeller led the first entrepreneurial revolution. “It was an era when the economy — with wildcat prosperity, businessmen as media superstars — was shifting like tectonic plates; an era when Wall Street, not the White House, drove events,” the Journal reported. The first big wake-up call for Olde Washington had come only a week before the Jordan deal went down. That’s when America Online — a once unknown speck of a company dabbling in that Internet thing from offices in the distant suburbs — announced it was buying Time Warner Inc. for upwards of $166 billion. The establishment movers and shakers were caught off guard by the hordes of tech millionaires making waves in “our city.” “They don’t know who these people are. They don’t know anything about them. They don’t even know enough to be suspicious,” says Sally Quinn, the Georgetown high-society hostess who offers a window on the elite and also helps shape its outlook through her writings in the pages of the Post. “The first moment anyone ever thought about it was the AOL thing, and they said, ‘Oh, my God! That’s what they do over there.” None of those people were bred in Georgetown. Nor did they attend St. Albans, the elite private school in northwest Washington. Most don’t even have degrees from Yale or Harvard. Worse, they couldn’t care less about the society way of life. They trade neither on their social connections nor on their pedigree but rather on their business exploits, which might include a flaming dot-com failure (it seems to give them credibility, of all things) as easily as a stunning success. Instead of considering social standing in the good old-fashioned meaning of the term, they measure one another by the growth curve of their companies, the size of their paper fortunes, and the global impact of their businesses. Washington, to put it politely, has always been defined by power and access — who’s got it, who wants it, who lost it. Money has never been a part of the equation; certainly not in the way it is in, say, New York. But now money is a force to be reckoned with, big-time, and it’s here to stay. Politics has always supplied Washington with a new crop of movers and shakers, who tended to assimilate into the standing social fabric, refreshing their own ranks with each election. But this new group of tech-fortune youngsters isn’t leaving with the next election. “The way I view it, this is the biggest thing to happen to this city since Washington was made the capital of the nation,” says Quinn, who notes that the recent arrivals are infusing much-needed new blood into a town where the old money kind of “dried up.” And she enthusiastically welcomes the transfusion. “It’s going to have a big impact in every way,” she predicts. Washington used to be quaint, run by a stable circle of friends. Not anymore. To understand how all that is playing out, you need to look at the people who made the Jordan deal happen. The aforementioned Ted Leonsis, now president of AOL Interactive Properties Group and worth an estimated $1 billion, came up with the idea. Originally, he’d been a marketing guy with a company of his own, whose operations were folded into AOL when the larger company bought him out, in 1994. The then-unproven online service paid $45 million, mostly in stock, for Leonsis’s CD-ROM catalog company. That brought Leonsis on board for practically the whole AOL ride, all the way from obscurity to megagiant. Now he’s using the resources he gained to have some real fun. In May 1999, Leonsis and two partners plunked down $200 million for the Washington Capitals hockey team and a stake in the holding company, which counts the Wizards basketball team among its multiple properties. Leonsis figured that snagging Jordan would be the ultimate buzz card, elevating the profile of both teams. He and his group took a meeting with Jordan at his Chicago restaurant. Under the deal they eventually cut, the one that was announced at the MCI Center, Jordan got the front office of the basketball team, a stake in the partnership, and a chance to play with the dot-com boys. ( Boys is not a casual term; modern as dot-coms may be, there are few women among their ranks in Washington.) The way Leonsis tells it, the Capitals’ Web site will be the foundation for building an “Internet distribution channel” for the team in the same way that Ted Turner used cable TV to promote the Atlanta Braves. Right now the Capitals are red-hot. If Jordan also manages a comeback for the Wizards in the next few years, it isn’t hard to figure the upside: valuable teams, Web channel, and then the eventual acquisition of the entire basketball franchise when its current owner, Abe Pollin, 76, retires. No doubt, this was a value investment for all concerned. Six days before Jordan made his role official, Leonsis brought in a partner, Raul Fernandez, to help design the sports-team-cum-Web vision. Fernandez immediately took a place on the roster of Washington’s new power players. Just 33, he is a card-carrying member of the current crop of dot-com millionaires. He is the founder and CEO of Proxicom Inc., a fast-growing Internet-consulting firm based in Reston, Va., that serves clients like General Electric Capital Corp., Mobil Corp., and Mercedes-Benz Credit Corp. And he’s a big sports fan. “I told Ted last summer, ‘If you ever need another partner, I’m in,” he says. Fernandez has gotten a lot of ink lately, being featured in the Wall Street Journal and on the cover of Fortune, where he appeared right next to Jordan (“America’s 40 Richest under 40″). His background speaks volumes about how diverse the new A-list in D.C. can be. Fernandez is the son of a Cuban immigrant who came to this country with $100. He grew up outside Washington, D.C., attended the University of Maryland, and then worked on Capitol Hill for Congressman Jack Kemp. In 1991, with $40,000 in savings, he formed his own company. It grew like crazy and went public in April 1999. Since then Proxicom has grown so rapidly that Fernandez’s 28% stake is now worth about $600 million. With that kind of money, he can afford to indulge his “love of competition, in any form.” Although he jets around the world all the time — Proxicom is steadily expanding — Fernandez calls the sports team his “night job.” It has raised his profile, as have his other local activities. Fernandez talks passionately about the importance of community service and appears on philanthropic panels. He is conscious of being a role model for his employees, many of whom are already millionaires in their late twenties and early thirties — the coming shock troops for the new establishment. The rise of a figure like Fernandez is just another signal that times are changing inside the Beltway. Talk to one of the society veterans, like real estate power broker Robert Linowes, about the Washington business world of the 1960s and 1970s. You’ll get a picture of a quaint, provincial town, run mostly by developers, bank managers, and retail executives, who would welcome the other power players — the pols and their minions — in full knowledge that eventually most would return to wherever it was they came from. By contrast, the old Washington hands Linowes recalls knew one another: they sat on the same corporate and philanthropic boards. In the evenings they hobnobbed with the ever-changing political-cultural elite. “It was incestuous, but no one even thought about it,” Linowes says, recalling the days when the landscape could be altered by a few words over dinner at the Willard Hotel. “Conflict of interest? If you didn’t have a conflict, you didn’t have any interest.” It was a cozy little community in those days. But that community has long faded away. The local retail chains were bought out or folded. The banks were gobbled up, the CEOs with community ties replaced by professional managers. And while Washington’s business world was devolving, the federal government was seeding a vast and entirely new industry outside the city’s borders. So-called Beltway bandits grew by feeding an insatiable demand for information technology, supplying all the computers, software, telecommunications services, and training that could fit into the budgets of federal agencies. The defense buildup and deregulation of the telecommunications industry during the 1980s fueled the growth of high tech so well, it now has more employees in the D.C. area than the federal government itself. By the mid-1990s, the local versions of Silicon Valley-style growth companies were primed like a tinderbox ready to explode. The technology, the communications, and the workforce were all in place. All that was needed was the economic spark — and then came the Internet. Mike Daniels, chairman of the Internet-domain-registration company Network Solutions Inc., based in Herndon, Va., is a prime example of a player who was brought into the game by the dot-com revolution and the explosion in Web businesses. He’s one of the “new” breed that was actually in the area all along, one of the tech executives who had worked for decades in obscurity under the shadow of the military- industrial complex. He started out as a naval research officer at ARPA (the Defense Department’s Advanced Research Projects Agency, which invented the Internet — first known as the ARPANET) and then formed his own technology-consulting company. He sold it in 1987 to Science Applications International Corp. (SAIC), an employee-owned company and one of the Beltway bandits. “We were very typical of what went on here in the Washington technology community, especially in the northern Virginia side, until the Internet revolution began,” says Daniels. In 1995 he convinced SAIC that it should buy Network Solutions for $4.8 million. Network Solutions was as close to being a world-dominating organization as there ever was, if you consider cyberspace to be the world. The company was the registrar for the Internet, the keeper of domain names on the Web. Daniels became chairman of the subsidiary and led its initial public offering. In March, VeriSign Inc. agreed to buy Network Solutions for $21 billion. Obscure no longer, Daniels is a made man. Now he appears with the Steve Cases and Michael Dells of the world on panels such as Governor Jim Gilmore’s 2000 Global Internet Summit, which was held in March in Fairfax, Va. The pace at which this new world has emerged isn’t lost on traditional power brokers like Linowes. In the past, he says, if he wanted to raise money quickly on behalf of some philanthropy, all he had to do was get on the phone. With calls to 20 close friends from the city’s business community, he could complete a fund drive. That’s all changed now. Trudging out to northern Virginia recently to seek funds for the Smithsonian’s National Air and Space Museum, Linowes met with a number of the new-wealth class of greater Washington: high-tech executives. “But I had to be introduced. No one knew me,” Linowes said afterward, briefly interrupting the interview to take a call from the governor of Maryland. And what of the old crowd in the Washington business world? Where are they now? “Either dead or out of business or both,” he said, laughing. Anthony Kennedy Shriver (a member of two of the “best” families in town) started the nonprofit organization Best Buddies in 1987, when he was a student at Georgetown University. His organization offers social and employment opportunities for the mentally retarded. In the early days, he says, he relied on his family’s circle of friends — Washington’s political and cultural elite — for the donations he needed. That all changed in 1995, when Shriver was introduced to Leonsis. The AOL honcho decided to make Best Buddies his charity of choice. Leonsis came aboard as cochairman of the Best Buddies ball, the nonprofit’s fund-raising event, and one that drew many famous names. But not the names Leonsis could draw. He brought in his contacts from the high-tech world. “Honestly, in those days no one had heard of Ted Leonsis, and when I told my mother, she was like, ‘Fine, whatever. It’s your thing,” Shriver recalls. “But Ted was willing to work and get involved, and that’s what we were looking for.” Now Shriver talks about the “pre-Ted” and “post-Ted” eras at his charity. “I try to avoid remembering the pre-Ted days, because they were very unpleasant,” he says. In those early days the charity typically raised anywhere from $200,000 to $300,000 from the establishment. But with Leonsis working the phones — or rather, E-mail — the northern Virginia tech crowd began to show up in force at the Best Buddies ball and to give generously. Last year, with Leonsis’s Wizards partner Fernandez serving as cochairman of the event, tickets went as fast as shares in a dot-com IPO. With the ball oversubscribed, Shriver expanded the tent at his aunt Ethel Kennedy’s Virginia estate, and then he sold out again. When the black-tie event took place, in October, limos got stuck in the driveway. Muhammad Ali posed for pictures. The Pointer Sisters sang. The Kennedys welcomed guests. “People showed up from my family, but they didn’t know anyone, which from my perspective was a great sign,” Shriver says. Best Buddies raised a record $1.1 million that night. “When we hold events in Hollywood with a good number of celebrities, or in Houston, Palm Beach, Miami, or New York on the Forbes yacht, we raise maybe $300,000 to $400,000 a night,” Shriver says. “Washington just blows them away.” He is calling the upcoming 2000 event the “dot-com ball.” And this year he plans to raise $2 million. It will be a real A-list event, especially in the tech community — a party “where anybody who is anybody in the Internet world will be,” he says. That example hasn’t been lost on the region’s cultural institutions, ones that have been at the heart of the Washington social circuit for ages but that have been at a loss to capture much of the new wealth. “In the 1990s, at almost every board meeting I attended, the question was always raised, ‘How are we going to get those people interested?” Linowes recalls. “Almost every major foundation and charity had a committee aimed at doing just that.” “Is it a conscious strategy to get those new people involved? Yes. Is it organized? No,” says David Levy. The disconnect makes sense when you think about it. Many of the new paper millionaires are young and simply haven’t had the time that the older crowd has had to focus on how to give money away. And many of the philanthropies have never had ties to a class of people who lived on the wrong side of the Potomac River. But that’s changing. The Corcoran Gallery of Art, which as the largest privately funded art museum in the capital also runs a college of art, recently lured Bob Pittman, president and chief operating officer of AOL, to its board; he’s the first major figure from the tech community to join at that high level. Why, you might say that Pittman — the New Yorker credited with creating the massive MTV phenomenon before making his high-profile move to start shaping the world in AOL’s image — had finally arrived. But you’d better have your tongue firmly in your cheek, because in this case it seems that Pittman brings as much cachet to the Corcoran and the society it represents as they give to him. “Is it a conscious strategy to get those people involved? Yes. Is it organized? No,” says David Levy, the Corcoran’s president and director. The way he sees it, people give money for two reasons: to support the arts and education and to gain access to social and cultural circles in Washington. “We provide that access, and they provide the support,” Levy says. What’s not clear, however, is whether access to society is something the dot-com crowd wants. Where a charity-board seat might have been de rigueur for the well-bred, it’s more of a fun option for the newly minted. As Linowes says, “We had a certain way of giving and a certain level of giving. These people want to do things in new ways.” Remember, many high-tech fortunes were spawned by battling the establishment business world. These start-ups exploited small niches and built new entities by going against the grain. The late Bill McGowan, founder of MCI, is a perfect example. In fact, he’s something of an Ôber role model for many of the established entrepreneurs in the region, because his Washington-based company battled giant AT&T for years. McGowan used to exhort his troops, Whatever AT&T does, do the opposite. That rattle-the-gates strategy worked for all who followed, and they prospered by it. Why change any of those attitudes now? Already, there are strong indications that Washington’s technology elite is treating philanthropy in a very different way from that of the establishment. Many even take umbrage at the word philanthropy, since it suggests a handout rather than an attempt at producing fundamental change in people’s lives. Mario Morino, chairman of the nonprofit Morino Institute, in Reston, Va., for example, speaks in no uncertain terms of the need for “social change” to correct the huge disparities in wealth and opportunity for youth in the region. He’s not going by Karl Marx; quite the opposite. He’s repeating lessons learned by virtue of his entrepreneurial experience, which some would term ultimate capitalism. Morino earned his first entrepreneurial merit badge building Legent Corp., a software company that was sold to Computer Associates International Inc. in 1995 for $1.8 billion. By then Morino had stepped back from day-to-day business affairs and embarked on an eight-year odyssey to figure out how to give some of his $140 million away. Oddly, he found it harder to properly give his wealth away than it was to build it in the first place. [In the interests of full disclosure, the writer of this article worked on speeches for Morino a couple of years ago.] “We took [MicroStrategy founder Michael Saylor] to lunch, and over the course of that lunch his net worth went up by $145 million.” –Lloyd Grove, society columnist fpr the Washington Post