Social networking has changed the face of many organizational functions, particularly customer service, writes Debra Donston-Miller for InformationWeek. What’s different, thanks to social media, is now customer service issues are often public. READ MORE
You know how you take a break from work to quickly check what’s happening on Facebook or Twitter and you end up wasting 20 minutes of your day? Multiply that several times a day and we’re talking about some serious productivity lost! But what if you could reply to someone’s post without actually going into the social network in the first place, thereby eliminating the temptation to hang out too long? READ MORE
If you haven’t figured out why you keep hearing about Google+, there’s good reason the newest social network is hanging on. Defining “what’s the big deal,” after polling Google+ users, Mashable Founder and CEO Pete Cashmore wrote a piece for CNN in which he comes up with “10 Things it Does Better:” READ MORE
Millionaires are liking Facebook, but no longer following Twitter, reports Robert Frank for The Wall Street Journal. A new study shows that 46% of online users with investible assets of $1 million or more are members of Facebook, up from 26% a year ago. READ MORE
Agincourt Gaming, a Plano, Texas-based company and relative newcomer to the social gaming sector, has sued Zynga, the world’s largest social gaming company for patent infringement. Agincourt seeks compensation for damages and requests a permanent injunction against the company, which could shut down Zynga’s games on Facebook, including FarmVille, Mafia Wars, and Empires & Allies. READ MORE
While you were sleeping last night, LinkedIn‘s mobile apps for iPhone and Android received a complete and utter overhaul. The new redesign released to the public today, “LinkedIn 4.0,” now looks much less like Facebook’s mobile app—which is a good thing—and puts a new emphasis on speed, simplicity, and LinkedIn Groups. READ MORE
Americans love their social networks. More than half of all Americans have a profile on at least one social networking site, and 70 percent of active users in the U.S. log onto their social network daily. But what else can social media tell us about our habits or tendencies? READ MORE
In the next year Google+ very well could become the second-largest social networking site in the United States and even beat Twitter and LinkedIn in membership. That’s according to YouGov, a research and consulting organization that recently announced the results of a survey which examined social media trends and usage one month after the launch of Google+. READ MORE
Glamour’s big September fall fashion issue has social media and mobile marketing campaigns incorporated directly into its pages. The Condé Nast title and various advertising partners, including HTC, Lancome and Smashbox, have incorporated Spyderlynk’s 2D mobile barcode technology on the cover and within about 25 ad pages. READ MORE
“If you could work for a start-up, any start-up, which one would it be?” READ MORE
