Tag Archives: Eric Peterson

What’s the Harm? Allowing Ads on Your Website

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Dr. Darren Carter, founder of New York City-based Medical Coding.net, a website that sells books and software primarily about medical coding, used to pay up to $1,000 per month in online advertising. He still does, but now it no longer impacts his bottom line. That’s because he’s found a way to offset that expense letting other companies advertise on his corporate website through Google’s AdSense program. “AdSense usually makes anywhere from $500- $750 a month, but we’ve had months that it’s made over a $1,000,” Carter says. He used to subsidize his own advertising for his business, but now “most months it’s a wash or very close,” Carter says. Carter’s site gets a healthy amount of traffic each month. On average, Medial Coding.net gets about 3,000 to 4,000 ad impressions per day during the week, with about 600 per day on weekends. When Google launched the AdSense program a few years ago, Carter realized it might be a way to leverage all that traffic to capture a little extra revenue and immediately signed up to be one of the early adopters. “A lot of the visitors who come to the site are looking for healthcare products we don’t sell,” he says. “We’re pretty much a bookstore. So it works really well to have the additional ads for other medical products that compliment what we sell.” Whether to allow ads or not For Dr. Carter, allowing the advertisements of other companies on his site has been a great success. Other companies, however, may not be good candidates for Google AdSense or similar programs, like Yahoo! Publisher Network, Adster, or AdMob (for mobile websites). “It’s all about monetizing information,” says Eric Giguere, author of Make Easy Money with Google: Using the AdSense Advertising Program. “For many Web 2.0 sites, serving ads is the only way to make money. But blogs, for example, don’t do very well with these kinds of programs. Their visitors tend to be ‘ad-blind’ only paying attention to the blog itself.” In other words, it depends less on the quality of the ad serving program and more on the core mission of the site itself. Here’s a look at some of the advantages and disadvantages to serving third-party advertisements that business owners should consider in relation to their own business model. Advantages Serving third-party advertisements work best under the following conditions: The website gets a lot of traffic: This is especially true for sites that generate a lot of new visitors who are more prone to click on ads. Returning visitors tend to focus on the site’s proprietary content because it’s what they like and the reason they come back. The website has a low conversion rate: The conversion rate is the site’s ratio of visitors who perform an actionable behavior that’s of value to the business, like making a purchase or giving contact information. A high traffic site with a low conversion rate means a lot of visitors are passing through with no benefit to the business. Getting them to click on an ad is one way to get something of value from them before they leave. The website is content driven: Basically the content of the site is there to push traffic to the ads. “Google has what they call a ‘heat map’ showing the best spots for ad placement. That’s why you often see those ads, for example, between the title of the article and the body of the story or near the navigational elements,” says Giguere. Disadvantages It’s easy to set it up and requires no outlay of cash, so why not allow third-party ads? Here are a few reasons that may give a business owner pause. Aesthetics: The ads, typically plain text with a thin colored border, are not that attractive and can junk up a page distracting visitors from more important content, like information about the site’s own products and services. “It just doesn’t look very professional. Most serious business owners don’t use it,” says Eric Peterson, author of Web Analytics Demystified. Drives away traffic: Most ad serving programs pay by the click. However, it’s usually in pennies. What’s it worth to the business to keep visitors on the site longer for shopping, gathering information about services, or submitting contact information and generating a possible customer lead? For most companies, the answer to that question is probably more than a few pennies. It costs a lot of money to make a little money: Carter has successfully found a winning formula to leverage AdSense to pay his AdWords tab. Notice, however, that he is not making a living off of serving ads. In fact, very few people do. “You hear of people saying they make $10,000 a month off AdSense. What they don’t tell you is their spending $9,000 a month to do it. The people who really gross a lot of money either own one or two really high traffic sites or literally a thousand tiny sites paying off five dollars a month here and there. It’s a lot of work,” says Giguere. Deciding Factors and Conclusion A business owner considering serving ads on the company site would be wise to follow the principal creed of all doctors: first, do no harm. This is one of those times that experimentation can hurt. Be careful of driving away customers prematurely or diminishing the company brand with cluttered pages and amateurish ads. Secondly, set realistic goals of how it can help the bottom line. Is the site optimized to succeed in serving ads? For the business considering an ad serving program, he or she will first want to have clear expectations. How much revenue off the ads would make it a success? For Carter, success has meant making enough off serving ads to subsidize his own online advertising. For another business, it may need to be the site’s primary revenue stream. Like everything else in business, balancing the risks against the chances of success is where the answer lies. SIDEBAR: Ad Serving Programs to Explore For businesses that want to run third-party ads on their websites to raise a little extra cash, here are some of the ad serving programs to consider: Google AdSense: By far this is the largest and most popular ad serving program available. Signing up literally takes minutes and it is all but turn key after that. “AdSense is possible because it’s all about automation. Google’s crawlers determine which ads to place on your site based on the criteria you input. They’ve found a way to open up their advertising network to all these little sites,” says Giguere. Yahoo! Publisher Network: Less popular than Google AdSense, the Yahoo! service is gaining ground. It’s only been out a couple of years and is still technically in beta. Since Yahoo! And Google keep their reimbursement formulas a secret even from the site owners who participate in the program, it is impossible to say which is more lucrative. One key difference from Google, however, is Yahoo! only allows U.S.-based websites to use their program. Adster This lesser known company, based in Milipitas, Calif., has a slightly different business model. Websites aren’t compensated according to some mysterious pay-by-the-click formula; rather site owners set a price for their ad spaces. Advertisers can negotiate that ad rate, with the site owner refusing if the price offered is too low. Adster facilitates the sale and cuts the check, minus its take. AdMob: As the name implies, this is a specific ad serving program for websites optimized for mobile users which is a fast growing market. Since the .mobi domain became available for sale a little over a year ago, more than half a million .mobi sites have been registered worldwide, with most of them in the United States. AdMob, like Google and Yahoo!, compensates on a shared pay-per-click model, as well.

Are Web Analytics Worth It?

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Page views, distinct hosts, conversion rates, and visitor segmentation. It’s enough to make any small to mid-size business owner’s eyes glaze over. However, those are but a few of the myriad of terms that crop up in the science of Web analytics. “There are literally hundreds of performance indicators. There’s so much data available it’s easy to get overwhelmed,” says Megan Burns, a senior analyst from Forrester Research, the Cambridge, Mass. IT research firm. It’s also easy to get confused with what Web analytics are for in the first place. “Most business owners don’t pay enough attention to Web analytics. Usually, it’s because it’s harder than they expected,” says Eric Peterson, author of Web Analytics Demystified. Reasons to use Web analytics Generating raw data is what Web analytic tools do best. This data is ultimately about the behavior of your online customers, what pages or features they visit on your website, and ultimately whether they buy your products. When the numbers are added up, you can get metrics that can tell you a tremendous amount about whether your Web strategy is working. There are a variety of Web analytics tools available today, from free products to services that will help analyze your results. Depending upon which analytic tools you deploy, you can find out an array of information about your customers and therefore your website, such as: What is the geographic location of your customers? How long do customers spend on certain pages? Which website features generate the most hits? Which landing pages most often lead to customer purchases? Challenges of Web analytics All that data is great to gather, but before a business takes the plunge into the world of Web analytics, you need to ask yourselves some key questions about whether your business has the time, money, and staff to put the data to good use. Interpreting Web data is not a job for the webmaster or the IT person who keeps the network up and running. At larger companies, there are entire Web analytic teams. Most small businesses cannot even afford a full or part-time Web analyst. More likely the boss, the finance director, or marketing director will have to get up to speed in interpreting Web data. “The dirty little secret is that Web analytics is hard. Companies say it’s easy. The truth is its difficult to learn and requires effort,” says Peterson. The good news is there is a very active community of Web analytic practitioners. The Web Analytics Association is a good place to start. It offers articles, as well as links to other resources, training and workshops. How to make Web analytics work Interpreting the data and determining it’s relevance to a specific business is where the challenges begin. Here’s a roadmap of how to get the most out of Web analytics: Define the goals of the website itself. What makes the site successful for the business: generating leads, selling products and services, or driving lots of traffic to serve advertisements? Target the performance indicators that will define success.For example, in the case of an e-commerce site, the relevant data may be the number of orders generated or the “add to cart” conversion rate (the ratio of people who added a product to their cart, but didn’t finish the transaction). On the other hand, a site that makes its money from serving ads would be looking more at impressions (the raw number of advertisements downloaded within a page), average number of pages viewed per visitor, or the frequency of their returning to the site. Monitor those indicators on a regular basis.Whether it’s once per day, per week, or per month, it’s important to track those benchmarks on a regular basis. The numbers need to identify trends, not flukes in visitor behavior. Consistent vigilance is the only way to distinguish between the two. Diagnose the results properly.It’s very easy to misinterpret data. For example, one might assume a visitor’s time spent on the site was time focused on the content. In fact, it may just mean someone clicked onto a page and left it open while checking their e-mail in another window. “Think of Web analytics as part of a toolkit of techniques and technologies to diagnose the health of your website,” Burns says. “It measures behaviors like what visitors do, what they look at and where they abandon the process. What it doesn’t tell you is why.” Free solutions or paid? There are a number of free tools available. Google’s analytic tools are, by far, the most popular to provide you with basic insight into how people find your website and determine whether to buy keyword-based advertising on Google’s search service. However there are paid solutions that are sometimes worth the cost, as well. Peterson highlights the differences, listing the typical upgrades that come with a price: Visitor segmentation behavior: This gives you the ability to drill down and compare the activities of different audiences. This may be a comparison of visitors from different geographic locations, new versus returning customers, or customers who buy from one product line versus another. Such comparisons can offer a treasure trove of insights for marketing managers. Importing other data. If a company can mash up accounting information with Web performance indicators, then calculating the gross margin per visit becomes possible. In addition to measuring the health of the site, now it’s helping to measure the health of the business itself. Tech support and education.What good is a tool if it’s not being used to its full potential? “The best way to learn about Web analytics is to have someone to call who can answer your questions,” says Peterson. Conclusion One of the most interesting aspects of the digital age is the amount of data that is generated about consumer behavior — and therefore about business. If your business has the resources, Web analytic tools can provide insights that it would take your business years of analyzing sales reports to comprehend. The free tools are fine if you have the expertise to make use of the data. Peterson advises that it’s sometimes worth it to pay someone else to help interpret the numbers. Businesses should plan on spending around $7,000 dollars up front for software tools and $500 to a $1,000 a month, thereafter, in service fees. That may sound like a major expense, but it can be pennies on the dollar if companies can help translate that information into having a positive effect on the bottom line. SIDEBAR: Web Analytics Vendors Some of the paid solutions on the market today for small to mid-size business owners include: ClickTracks — One of the least expensive paid solutions on the market. The visual interface helps answer questions about why your website visitors do what they do, how your search engine optimization plan is working, and whether your website is earning ROI. Visual Sciences – This company provides its clients, regardless of their analytics expertise, with applications to better understand and optimize website and Internet marketing programs. Visual Sciences offers real-time reporting and tailored applications for your business. Coremetrics — Online Analytics product captures every click of every visitor over time so that they can give you the intelligence you need. Features include a 3D view of the effectiveness of your marketing campaign, insight into shopping cart abandonment, and content analysis. WebTrends – This analytic product not only gives you data about customers but enables you to see if your Web 2.0 investments are paying off by measuring and testing visitor interaction with AJAX, online video and more. It also helps you identify content, channels and campaigns that best keep visitors engaged.

Are Web Analytics Worth It?

our beautiful site

Page views, distinct hosts, conversion rates, and visitor segmentation. It’s enough to make any small to mid-size business owner’s eyes glaze over. However, those are but a few of the myriad of terms that crop up in the science of Web analytics. “There are literally hundreds of performance indicators. There’s so much data available it’s easy to get overwhelmed,” says Megan Burns, a senior analyst from Forrester Research, the Cambridge, Mass. IT research firm. It’s also easy to get confused with what Web analytics are for in the first place. “Most business owners don’t pay enough attention to Web analytics. Usually, it’s because it’s harder than they expected,” says Eric Peterson, author of Web Analytics Demystified. Reasons to use Web analytics Generating raw data is what Web analytic tools do best. This data is ultimately about the behavior of your online customers, what pages or features they visit on your website, and ultimately whether they buy your products. When the numbers are added up, you can get metrics that can tell you a tremendous amount about whether your Web strategy is working. There are a variety of Web analytics tools available today, from free products to services that will help analyze your results. Depending upon which analytic tools you deploy, you can find out an array of information about your customers and therefore your website, such as: What is the geographic location of your customers? How long do customers spend on certain pages? Which website features generate the most hits? Which landing pages most often lead to customer purchases? Challenges of Web analytics All that data is great to gather, but before a business takes the plunge into the world of Web analytics, you need to ask yourselves some key questions about whether your business has the time, money, and staff to put the data to good use. Interpreting Web data is not a job for the webmaster or the IT person who keeps the network up and running. At larger companies, there are entire Web analytic teams. Most small businesses cannot even afford a full or part-time Web analyst. More likely the boss, the finance director, or marketing director will have to get up to speed in interpreting Web data. “The dirty little secret is that Web analytics is hard. Companies say it’s easy. The truth is its difficult to learn and requires effort,” says Peterson. The good news is there is a very active community of Web analytic practitioners. The Web Analytics Association is a good place to start. It offers articles, as well as links to other resources, training and workshops. How to make Web analytics work Interpreting the data and determining it’s relevance to a specific business is where the challenges begin. Here’s a roadmap of how to get the most out of Web analytics: Define the goals of the website itself. What makes the site successful for the business: generating leads, selling products and services, or driving lots of traffic to serve advertisements? Target the performance indicators that will define success.For example, in the case of an e-commerce site, the relevant data may be the number of orders generated or the “add to cart” conversion rate (the ratio of people who added a product to their cart, but didn’t finish the transaction). On the other hand, a site that makes its money from serving ads would be looking more at impressions (the raw number of advertisements downloaded within a page), average number of pages viewed per visitor, or the frequency of their returning to the site. Monitor those indicators on a regular basis.Whether it’s once per day, per week, or per month, it’s important to track those benchmarks on a regular basis. The numbers need to identify trends, not flukes in visitor behavior. Consistent vigilance is the only way to distinguish between the two. Diagnose the results properly.It’s very easy to misinterpret data. For example, one might assume a visitor’s time spent on the site was time focused on the content. In fact, it may just mean someone clicked onto a page and left it open while checking their e-mail in another window. “Think of Web analytics as part of a toolkit of techniques and technologies to diagnose the health of your website,” Burns says. “It measures behaviors like what visitors do, what they look at and where they abandon the process. What it doesn’t tell you is why.” Free solutions or paid? There are a number of free tools available. Google’s analytic tools are, by far, the most popular to provide you with basic insight into how people find your website and determine whether to buy keyword-based advertising on Google’s search service. However there are paid solutions that are sometimes worth the cost, as well. Peterson highlights the differences, listing the typical upgrades that come with a price: Visitor segmentation behavior: This gives you the ability to drill down and compare the activities of different audiences. This may be a comparison of visitors from different geographic locations, new versus returning customers, or customers who buy from one product line versus another. Such comparisons can offer a treasure trove of insights for marketing managers. Importing other data. If a company can mash up accounting information with Web performance indicators, then calculating the gross margin per visit becomes possible. In addition to measuring the health of the site, now it’s helping to measure the health of the business itself. Tech support and education.What good is a tool if it’s not being used to its full potential? “The best way to learn about Web analytics is to have someone to call who can answer your questions,” says Peterson. Conclusion One of the most interesting aspects of the digital age is the amount of data that is generated about consumer behavior — and therefore about business. If your business has the resources, Web analytic tools can provide insights that it would take your business years of analyzing sales reports to comprehend. The free tools are fine if you have the expertise to make use of the data. Peterson advises that it’s sometimes worth it to pay someone else to help interpret the numbers. Businesses should plan on spending around $7,000 dollars up front for software tools and $500 to a $1,000 a month, thereafter, in service fees. That may sound like a major expense, but it can be pennies on the dollar if companies can help translate that information into having a positive effect on the bottom line. SIDEBAR: Web Analytics Vendors Some of the paid solutions on the market today for small to mid-size business owners include: ClickTracks — One of the least expensive paid solutions on the market. The visual interface helps answer questions about why your website visitors do what they do, how your search engine optimization plan is working, and whether your website is earning ROI. Visual Sciences – This company provides its clients, regardless of their analytics expertise, with applications to better understand and optimize website and Internet marketing programs. Visual Sciences offers real-time reporting and tailored applications for your business. Coremetrics — Online Analytics product captures every click of every visitor over time so that they can give you the intelligence you need. Features include a 3D view of the effectiveness of your marketing campaign, insight into shopping cart abandonment, and content analysis. WebTrends – This analytic product not only gives you data about customers but enables you to see if your Web 2.0 investments are paying off by measuring and testing visitor interaction with AJAX, online video and more. It also helps you identify content, channels and campaigns that best keep visitors engaged.