Last week, we reported on a disturbing story of a woman who returned to her San Francisco apartment to find it utterly burglarized, terrorized, and mutilated by someone who had rented it via Airbnb for a week. Read the shocking details of the burglary here. READ MORE
Facing online complaints head-on, instead of ignoring them, not only defuses public negativity aimed at your business, but also can improve customer satisfaction and loyalty, says USA Today columnist Steve Strauss in a piece he wrote for American Express Open Forum. He cites a recent Harris survey that looked at customers who posted negative feedback of a business on social networks over the holidays. READ MORE
