More than a decade ago Peter Sheahan left his accounting job to work in a pub and manage a hotel in Sydney, Australia. Managing the staff of about 35 wasn’t easy—especially difficult was relaying expectations to younger staff members. “I thought, ‘wouldn’t it be great to teach workplace expectations in a school setting?’” Sheahan says. But before long, he realized most management struggles are rooted in leadership, rather than simply worker discipline. READ MORE
