Tag Archives: BlackPlanet.com

Going Beyond Facebook, YouTube, and Twitter

By now you’ve probably heard how U.S. Sen. Barack Obama’s presidential campaign has utilized social media to engage millions of people throughout the country.  Politics aside, entrepreneurs of any political persuasion can take away some valuable lessons from studying the Democratic contender’s social media moves.  Much of the focus has been on his use of popular sites like Facebook, YouTube, and Twitter. This is understandable as he has over one million fans on Facebook, millions of views for his YouTube videos, and is the most followed person on Twitter. But there are other important sites that his campaign has used that can help your business connect with people, find clients, and make millions of dollars.  Here are a few worth noting: ScribD.com ScribD is a popular Web-based platform for viewing and sharing all kinds of electronic documents.  So you can upload spreadsheets, Word documents, pdfs and many other kinds of documents.  And the great thing is that your documents will get indexed by the search engines and begin showing up in results list when people search Google for information.  Also people who like your documents can give them the thumbs up, download them, or even embed them on their website or blog, which helps raise your credibility and exposure.  The Obama campaign has uploaded more than 60 documents to his ScribD account. Ustream.tv Ustream is a free service that allows anyone with a webcam and Internet connection to broadcast live over the Web.  And while you’re broadcasting, those viewing your broadcast can communicate with you via instant message — making it a truly collaborative experience. Your live streams are also archived for on-demand viewing.  Obama’s campaign has close to 150 archived videos on their Ustream channel, which has been viewed more than 250,000 times — adding up to almost 90,000 hours. Now this is a far cry from the millions of views for his videos on YouTube, but it’s a quick, easy way to connect with people in real-time that is growing rapidly in popularity. FriendFeed With a growing number of people “tweeting” on Twitter, bookmarking sites using Delicious, commenting on blogs via Disqus, and performing other random social acts, it makes it hard to keep up with all the activities and conversations we’re having.  FriendFeed makes it much easier for people to see what we’re doing online by allowing us to easily create a feed from the activities we perform on many of the social sites we belong to.  So instead of having to go to several different sites on the Web to see what a colleague is up to, you can see it all in one location via his or her FriendFeed page.  And they can follow you’re Web “adventures” as well.  The Obama campaign has been using FriendFeed to make it easier to follow his tweets, FlickR pictures, YouTube videos, and blog posts. Meetup Meetup is used by organizations, groups, and clubs to organize their in-person meetings.  It’s a great way to get the word out about your events to people who may have common interests and would like to participate in group activities.  People get event information, view member profiles, and RSVP to attend meetings.  Meetup definitely makes it easier to share information, communicate with the membership, and manage group activities.  Obama has used Meetup to encourage those interested in his campaign to get together, share ideas, and work with his team. Migente.com While much has been made of Obama’s following on Twitter, Facebook, and other “mainstream” social networking sites, there are other lesser known sites he is participating in just as actively.  MiGente.com is a great example of a social site Obama is a member of that doesn’t have the hype of the larger social networking sites. He has close to 54,000 friends on the site. MiGente.com is a social site dedicate to serving the Latino community.  It’s a great looking site with all the functionality of the bigger-name sites.  What it does have that the other sites lack is the singular focus on the Latino community, the issues of importance to them, and content that appeals to their community.  The Obama campaign has presences on Migente.com, BlackPlanet.com and AsianAve.com in order to connect with the people these niche social sites serve. If you are trying to get a sense for how social media can be used to reach more people in a more meaningful way, you may want to take a second look at how Obama’s team has put it to use during this political season.  Not just the popular sites, but sites like those mentioned above that aren’t as popular, but still reach huge numbers of people.  And also sites that are popular in your industry, or are frequented by those you wish to do business with.  Just keep in mind we’re talking about social media, social tools, and their impact on clicks into meaningful, lasting business relationships — not poltics. Brent Leary is a small-business technology analyst, adviser and award-winning blogger. Leary is also host of a weekly radio program heard on Business Technology Radio. His blog can be found at www.brentleary.com.

Web Site No-No’s

Want a great Web site? Take a cue from the panel of judges for the Inc. Web Awards 2000. The judges’ mission: to search among Web Award applicants for superlative small-company sites. The judging panel evaluated numerous small-business sites, and the judges’ comments revealed some common themes. Read on and ask yourself if your site is guilty of one of these six classic Web site problems. Mistake 1: Putting form before function. “My also-rans shared the same fundamental problem of allowing the bells and whistles to get in the way of the actual intent” of the sites, noted Jed Emerson, president of the Roberts Enterprise Development Fund and a judge in the Marketing category. “In virtually all [ of those] cases, getting into the site took more effort than it was worth.”Emerson wasn’t alone in his complaint. “Please, no more Flash intros!” pleaded Omar Wasow, executive director of BlackPlanet.com and a judge in the Innovation category. He also bemoaned one site that “sacrifices functionality for cuteness — a terrible mistake when trying to sell.” Mistake 2: Simply putting your company brochure online. Jordan Ayan, CEO of Create-It! Inc. and a judge in the Innovation category, was disappointed at the amount of “brochureware” among the contest entries. “Most businesses have an opportunity to be different and creative in their Web approach,” he observed. “Don’t count yourself out.” Mistake 3: Having features that don’t work properly. Above all, make sure everything works. Randy Hinrichs, group program manager of Microsoft Corp.’s Learning Sciences and Technology Initiatives and a judge in the Community category, kept getting an error message when he tried to register for a discussion forum at one site. Mistake 4: Making life difficult for users. Peter G.W. Keen, founder and chairman of Keen Innovations and a judge in the Community category, entered his phone number at one site, only to have the information rejected. He was told to enter a dash between the area code and local number. “That is truly dumb,” he complained. “Why not just make the change automatically?”Try to avoid features that slow your site unacceptably. “Unnecessary music played on the home page and slowed downloading” noted John Hartnett, a judge in the Customer Service category, commented on what he otherwise called a “superb e-commerce site.” Hartnett is CEO and president of Hartnett Design. Mistake 5: Making it hard for people to buy. Mark Thompson, chairman of Integration Corp. and a judge in the ROI category, put it this way: “The also-rans fell short in one critical way. They don’t make it overwhelmingly clear how the customer can make an impulse purchase right on the spot!” One site, for example, required visitors to purchase over the phone. Another, he observed, allowed a user to submit a quote but not to receive an actual quote and close the sale. Mistake 6: Inadequately measuring the bottom-line impact. Nick DiGiacomo, most recently vice president and general manager of Scient Corp. and a judge in the Return on Investment (ROI) category, concluded that many of the entrants lacked sophistication in calculating their Web sites’ ROI. “‘I got a lot of new business when I put up my Web site’ is not the same as saying ‘I measured a 23% yearly increase in my bottom-line profits after taking into account all the fixed and recurring costs of establishing my Web presence,” he noted. Copyright © 2000 G+J USA Publishing