Tag Archives: Acmesports.com

Acknowledge receipt of every complaint immediately by e-mail. Your first contact should be an e-mail message (or phone call, if the complaint warrants it) letting the customer know that you’ve received the complaint, that you’re sufficiently concerned about the problem to contact the customer, and that your customer service team is working to resolve the issue. Here is a sample e-mail message you can use to confirm receipt of a customer complaint. To: Andrea@customer.com From: Jvirtual@acmesports.com Subject: Complaint Dear Ms. Jones: We received your complaint, and our customer service team is now looking into the issue. Thank you for bringing this matter to our attention. Within [identify a time frame that is both short and achievable] we will provide a more substantive response to your problem and a suitable solution. Thank you for shopping at Acmesports.com. Best regards, John Virtual Copyright © 1995-2000 Pinnacle WebWorkz Inc. All rightsreserved. Do not duplicate or redistribute in any form.

It’s vital to explain in writing to your customers exactly what will be done to fix a problem and when. Here is a template you can use to create an e-mail letter to your customer. To: Andrea@customer.com From: Jvirtual@acmesports.com Subject: Complaint/remedy Dear Ms. Jones: Thank you once again for bringing the issue of [state the problem] to our attention. Our customer service team has completed its review of this matter. We will ship you a replacement product within 24 hours. For your records, the new order number is 098-5679-9876. Please don’t hesitate to contact us in the future should you have additional questions. Our goal is to provide you with the best possible customer experience. Thank you for shopping at Acmesports.com. Best regards, John Virtual Copyright © 1995-2000 Pinnacle WebWorkz Inc. All rightsreserved. Do not duplicate or redistribute in any form.