software
CRM: Software as a Customer Service
The availability of customer relationship management packages for the small and mid-size business market is growing, particularly in the on-demand or software-as-a-service models.
Every business needs some form of customer relationship management (CRM) system, argues Brian Donaghy, vice president of product strategy with Smart Online Inc., a provider of software-as-a-service (SaaS) applications for businesses in Durham, N.C. That’s true even if the system is an amalgamation of Post-It notes, spreadsheets, and the like. Of course, this is not always effective.
Software Articles
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Software: Is Now the Right Time to Negotiate?
Because software vendors are also facing tough economic times, they're more likely to offer concessions on upgrades and bundles. Here's how to ask for a better deal and what you can expect. -
Technology to Solve the Boring Meeting Dilemma
Using collaboration tools and Web conferencing can cut staff meeting times and the doldrums of sitting through yet another PowerPoint presentation. -
Ruby on Rails: Making Web Programming Easier
This open source Web application is growing in popularity among small and mid-size businesses because it can help you create applications with less code and hassles than a lot of other tools. -
Virtual Machines for Small Business
Virtualization software can help a small business operate more efficiently by allowing one server to run multiple operating systems and applications. -
Mission Control: The Software Dashboard
A centralized window into your business, the dashboard is surging in popularity because it provides businesses with real-time operational data.
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Which Web-Mail Program Is Best for Business?
A comparison of Gmail, Hotmail, and Yahoo! Mail to determine how they measure up in critical areas for business usage, from storage to ease of use. -
Pros and Cons of ASPs for Small Business
Application service providers can replace traditional software and make sophisticated applications available to small businesses, but are they secure? -
Getting Closer: Collaboration Software
A new breed of collaboration software lets far-flung employees work as though they're face to face. -
Everything You Need to Know About Buying Software
A primer on smart software buying, including whether to buy software as a service and how to negotiate advantageous licensing deals. -
Do You Need A Standard ‘Build’ for All Your Business Computers?
There are benefits to having centralized and standardized software to provide your small business workforce a homogeneous environment, and there are also risks.
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