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Customer relationship management (CRM) software, in case you’re not using it, can help you find new clients and keep the ones you already have by automating business processes involved in functions such as sales, marketing and customer support. While there are scads of CRM solutions on the market, WORKetc is one that recently caught my eye.
If you’re still using Skype for video conferencing, now might be a good time to check into WebEx. The company just launched a new package called WebEx 8, which gives subscribers unlimited videoconferencing for up to eight people for $19 per month, or $15.99 a month with a year subscription. Until now the cheapest option was $49 per month for up to 25 participants.
If you’re not a heavy Google Docs user you probably aren’t familiar with how the service has evolved in the two years it’s been out of beta and how you could be putting the free Web-based office suite to use for your business. If that description fits you, you’re in luck. Howard Wen, writing for Computerworld, recently wrote a thorough review of Google Docs features and functions.
Fishbowl announced the release of SalesPoint, a new point of sale (POS) software add-on to Fishbowl Inventory, a popular addition to QuickBooks that helps companies manage their inventory. SalesPoint integrates with Fishbowl Inventory to track a product from the time it enters a warehouse to the time it leaves in a customer’s hands. The Utah-based company says the integration eliminates time loss and errors due to double entry and typing product information.
GlobalMeet, which was launched in February and already has more than 20,000 people using its Web conferencing service, now has new pricing, features and a mobile app available at the iTunes store. With plans that start at $29 a month, GlobalMeet can be used for Web and audio meetings with no software downloads for meeting guests and a “connect me” feature that calls participants automatically without using dial-in numbers and passcodes.
For businesses looking to pick up a few dozen copies of a certain iOS app for their employees, Apple has announced volume purchasing and sales support for businesses and organizations. Business owners can now select the apps they want for any number of seats and simply pay with a credit card. Apple has not yet said whether it will dole out bulk discounts, but the company will distribute licenses for each device.
For years enterprise software vendors have been selling to CIOs expensive and complex systems that employees don’t like, can’t figure out, and underuse, which is ultimately a waste of money, writes Box.net CEO Aaron Levie for TechCrunch. That’s changing, he says, due to web-delivered, freemium or open-sourced solutions that employees start using on their own, resulting in viral, bottom-up adoption of technology across organizations of all sizes.