Troubleshooting IT

• The Integration Appliance

  In the past, small to mid-sized businesses had only two options for integrating applications. They could spend a lot of money and use complex software tools or they could develop custom code. Now there's an appliance.
  Patricia Brown

• The Devil Is in the Details -- on the Spreadsheet

  The road is littered with mistakes businesses have made in recording details in their spreadsheets. Here are some common pitfalls to avoid when trying to use technology to calculate the bottom line.
  Renee Oricchio

• The Cost of Competence

  In a fast-changing world, here's one more thing to worry about: being too good at what you do.
  David H. Freedman

• Destination IT: The Road to Project Success

  More than two-thirds of all major IT projects are delivered late, over budget, or get canceled altogether. It doesn’t have to be that way if you communicate your goals clearly within your organization.
  Lisa Metcalfe

• Sensible IT Choices that Fit and Work

  What IT leaders of small and mid-sized businesses should keep in mind to make sensible technology choices.
  Andrea Peiro

• Technology Transformation -- A Miracle Cure?

  To give your business a boost, you may need to rethink the way your business approaches IT. The right investments in technology can help you leap frog over competitors.
  Lisa Metcalfe

• What ITIL Can Do for Small Businesses

  Information Technology Infrastructure Library sounds bureaucratic -- it was developed by the British government -- but these best practices can help businesses gain more control in dealing with IT problems.
  Jennifer Zaino

• Managing IT through Mergers and Acquisitions

  Small and mid-sized firms are more likely to merge or be acquired these days. But one of the stumbling blocks to making any M&A activity work for a business comes in integrating IT systems into one.
  Patricia Brown

• Deploying IT: Easy as Replacing The Kitchen Floor

  Real-life examples can teach you lessons about how to deploy new technology in your business, namely to research, double-check your research, and test out new products on a small scale first.
  Ramon Ray

• Tech Tools to Manage the Back End

  From barcoding to 'smart' tags, a host of new technologies has become available to help small and medium-sized businesses manage inventory and supply chains.
  Mary O. Foley

• Remote Support: A Must-Have for the Mobile Workforce

  As the number of remote workers rises, businesses increasingly need to provide IT assistance from afar. New Web-based tools for diagnostics can help.
  Peter Suciu

• The Hidden Costs of Technology

  Small businesses often encounter added costs when they buy new technology in terms of integration, upgrades to other technology, or the need for new peripherals.
  Ramon Ray