Troubleshooting IT

• Setting Boundaries for Employee Internet Use

  A total ban on Internet surfing for workers isn't practical, but employers do need to create a balance to use the technology to increase productivity while minimizing threats.
  Lisa Metcalfe

• Tech Talk: Green IT Proves Profitable

  A California-based Web hosting firm discovered that energy-saving technologies, such as solar power and virtualization, helped it meet environmental and business goals.
  Elizabeth Wasserman

• Managing Tech for Non-Techies

  Overseeing technology projects can be daunting for non-geeks. Here's how to do it effectively.
  Minda Zetlin

• Cutting IT Costs, Not Quality

  Inexpensive technology solutions can play an integral role in determining the success and sometimes failure of new small and mid-sized businesses -- especially in this economy.
  Lisa Metcalfe

• The Ins of Outsourcing

  Making the move to outsource functions, such as IT, may be intimidating for businesses the first time around. But it may be cost effective in an economic downturn.
  Lisa Metcalfe

• IT for the Pajama Generation

  Building an IT environment to support a business environment that allows telecommuting involves standardizing on technology, setting perimeters, and taking steps to bolster security.
  Linda Wilson

• The Promises and Pitfalls of Free Technology

  While growing businesses take advantage of open-source products, IM, and VoIP, they many not be paying enough attention to the 'costs' of free tech.
  Caroline Waxler

• When On-Demand Services Go Awry

  You have the service-level agreement in place when your business contracts for Software as a Service (SaaS). But what happens when things go wrong? What recourse do you have if a company handling your vital functions drops the ball?
  Minda Zetlin

• The Integration Appliance

  In the past, small to mid-sized businesses had only two options for integrating applications. They could spend a lot of money and use complex software tools or they could develop custom code. Now there's an appliance.
  Patricia Brown

• The Devil Is in the Details -- on the Spreadsheet

  The road is littered with mistakes businesses have made in recording details in their spreadsheets. Here are some common pitfalls to avoid when trying to use technology to calculate the bottom line.
  Renee Oricchio

• The Cost of Competence

  In a fast-changing world, here's one more thing to worry about: being too good at what you do.
  David H. Freedman

• Destination IT: The Road to Project Success

  More than two-thirds of all major IT projects are delivered late, over budget, or get canceled altogether. It doesn’t have to be that way if you communicate your goals clearly within your organization.
  Lisa Metcalfe