Databases

• Alphabet Soup: What is CRM?

  Customer relationship management programs, some enhanced by software, allow your company to present a consistent face to customers.
  Todd Wasserman

• CRM for Small Business

  Does an investment in customer relationship management software make sense for small businesses?
  Todd Wasserman

• What's Next: Meet Your New Executives

  They're every bit as clever as your old ones. The difference? They may not be human.
  David H. Freedman

• Mad Cow Doesn't Scare This Rancher

  A top rancher's mad cow moment.
  Jess McCuan

• The Search Engine

  This firm's employees didn't even use computers. But they soon adapted when the business opted to compete on technology.
  Anne Stuart

• This Year's Model

  An old-line publisher morphs into an on-line star, discovering brand-new revenue sources in the process.
  Anne Stuart

• Rental Health

  Sometimes the worst tenants have the best credit. Now landlords can use a Web site to help reduce their own risk.
  Anne Stuart

• Warehouses Unplugged

  emInc/em Senior Writer Anne Stuart offers a listing of some major players in the wireless data-collection industry, including questions you should ask when investigating the options.
  Anne Stuart

• StreetSmarts: Peripheral Vision

  Most entrepreneurs are compelled to beat the odds, to disprove the naysayers. They don't always succeed, but when they do, the experience is tremendously satisfying.
  Norm Brodsky

• A Shock to the System

  Doug Hyde, president and founder of Green Mountain Energy Resources, found that incorporating an extranet and data warehouse required him to relearn his own business.
  Emily Esterson

• With a Little Help from My Friends

  It takes a shrewd entrepreneur to find big-league software at minor-league prices.
  Jill Hecht Maxwell

• Database Driving Essentials

  Veronica Yuill