Web-Based Apps

• Software-as-a-Service Vs. Managed Services

  What's the difference between SaaS and the managed service concept? And how can you decide which is best for your business?
  Jean Thilmany

• Tech Talk: Network Manager Caters to Clients with CRM

  A San Francisco network management firm gets more client referrals after instituting an online customer relationship management (CRM) system.
  Elizabeth Wasserman

• Tech Talk: Staffing Chain Uses On-Demand Software

  A national staffing firm finds that moving from client-server based information technology to software-as-a-service has eased the start up costs to franchisees and increased office productivity.
  Elizabeth Wasserman

• Free Tech Programs on the Web that Work

  Rather than cough up cash for pay software, many small businesses are taking advantage of hundreds of free downloadable or online applications now available. Here we look at a few recommended apps worth using.
  Marc Saltzman

• Tech Talk: Food Site Uses Chat to Close the Sale

  An Atlanta-based gourmet food website helps convert online browsers into buyers using virtual chat technology.
  Elizabeth Wasserman

• Business Management Applications: The Power of Data

  BMAs may be your online secret weapon to weather the downturn -- and come out of it stronger and more profitable.
  Andrea Peiro

• Using SaaS to Save on IT Spending

  As businesses adjust to the economic downturn, the IT budget is certainly not immune from cuts. Software as a service (SaaS) is one way to save on dollars but not skimp on functionality.
  Michelle V. Rafter

• Recruiting Software: You're Hired!

  Big businesses have long used Web-based recruiting software to weed out good job candidates from bad. Now that it's come down in price, small and mid-sized businesses can speed the hiring process and make better picks.
  Michelle V. Rafter

• Are Managed Services Right for You?

  Small and mid-sized businesses are outsourcing a variety of services these days, including voice, e-mail, and network services. If your business is supporting distributed sites with virtually no local IT support, this might make sense.
  Alice Osborn

• Tech Talk: Project Management Software Coordinates Builders' Timelines

  A commercial kitchen designer and builder uses project management software to ensure its teams are working together efficiently.
  Elizabeth Wasserman

• Tech Talk: Location Intelligence Helps Franchise Expand

  A quick-service hot dog and hamburger restaurant expands with the help of intelligence software.
  Elizabeth Wasserman

• Tech Talk: Registered E-mail Helps Save Postage and Time

  A company that certifies organic products discovers cost savings using registered e-mail.
  Elizabeth Wasserman