Web-Based Apps

• Traditional CRM vs. Social CRM

  Traditional customer relationship management's strong suit has been improved operational effectiveness, easier access to data, and improved collaboration. Social media adds the dimension of connecting with potential customers.
  Brent Leary

• Tech Talk: Payments Firm Tries Cloud Computing

  A secure payment processing company used cloud computing to help the business scale rapidly so that it could process millions of transactions each day with speed and reliability.
  Elizabeth Wasserman

• Cloud Computing: Freedom to Be Productive

  Communications and collaboration through Web-based applications can help small businesses not only get the job done, but save money as well.
  Andrea Peiro

• Web Applications: The Coming Threats

  Software-as-a-service is becoming a staple of small and mid-sized businesses, but so may be security threats that target loopholes in these applications.
  Todd Wasserman

• Keep Your Head in the Cloud

  The upshot of cloud computing is that computing services are becoming more like utilities to a business.
  Andrea Peiro

• A Business Intelligence Software Primer

  Applications that extract data buried inside spreadsheets and databases for key analytics were once too complex and expensive for small businesses. Then software-as-a-service came along.
  Michelle V. Rafter

• Microsoft Office Moves to the Web

  Microsoft will soon make scaled down versions of its popular suite of office productivity programs available as Web apps. Watch out Google.
  Michelle V. Rafter

• Web-Hosted Software: Compliance as a Service

  Web-hosted software can keep you in line with ever-changing regulations.
  Minda Zetlin

• Software-as-a-Service and Regulatory Compliance

  Using SaaS is a popular way to cut upfront costs and save on equipment and IT staff. But your business remains legally responsible if an outsourcer compromises your data. Here’s how to make sure this doesn’t happen to you.
  Minda Zetlin

• Negotiating Virtualization Software Use

  Virtualization rewrites traditional software compliancy. There are different ways that software vendors are trying to figure out how companies should pay and comply with licenses.
  Alice Osborn

• Enterprise Resource Planning: Do You Need It?

  Many vendors now offer ERP services for the small business. But does your small business need one? Here's how to decide if your business may benefit.
  Jean Thilmany

• Lost in Translation: Website Translation Tools

  Should you translate your website into other languages to try to win more business internationally and reach more customers? There's money to be made by reaching global customers.
  Todd Wasserman