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A Real Apology from RIM: Free Apps and Tech Support
Posted By Abe Brown On October 17, 2011 @ 4:55 pm In Hardware,Managing Technology,Smartphones and PDAs,Telecom and Wireless | No Comments
After you screw up, you apologize. To sweeten the deal, you might give a gift. That’s how Research in Motion  is playing it, after millions  of customers lost e-mail and BlackBerry Messenger service last week.
RIM will make the apps available for free over the next few weeks in the BlackBerry App World. Worth about $100 together, the apps will be available until the end of the year. The featured apps include iSpeech Translator, Bejeweled, and Texas Hold’em Poker 2. RIM’s enterprise customers will receive a free month of technical support.
The real question, if another piece of mysterious equipment malfunctions, who will RIM call for technical support?
Read more at The New York Times .
Article printed from Inc. Technology: http://technology.inc.com
URL to article: http://technology.inc.com/2011/10/17/a-real-apology-from-rim-free-apps-and-technical-support/
URLs in this post:
 Research in Motion: http://www.rim.com
 millions: http://technology.inc.com/2011/10/14/rim-says-service-is-back-up-apologizes-to-customers/
 The New York Times: http://www.nytimes.com/aponline/2011/10/17/business/AP-US-BlackBerry-Problems-Free-Apps.html?_r=1
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