Yesterday morning, many (though not all) Yahoo Mail users were getting a “Sorry, the page you requested was not found,” message when they tried to log in to their e-mail accounts. Many took to Twitter with a variety of complaints in a variety of languages, asking, as one Twitter user put it, “Why is yahoo mail so effed up?” Others reported they’d been unable to sign on for 24 hours or more.
Though Yahoo was slow to officially respond and @Yahoo blithely continued tweeting the latest gossip about J. Lo, the Twitter account @YahooCare responded to users’ complaints, first with generic e-mail trouble-shooting, and then with an apology for the outage.
By 2:15 Eastern Time yesterday afternoon, @YahooCare was reporting the problem resolved and checking back with individual complainers to make sure they were no longer having trouble. We’ll give them a B+ for customer service, but an F for timing: Just last week, Google launched its e-mail intervention service, encouraging Gmail users to help their friends make the switch away from Yahoo Mail and Hotmail.