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Grand Circle Travel, a Boston-based travel chain, has 30 regional offices around the world and 400 employees. The firm sells pre-packaged tours around the world to mature Americans. The company saved time and money and increased productivity by switching to online presentation software to train call center employees about new tours, replacing face-to-face training sessions, John Utter, performance coach and trainer for the call center tells IncTechnology.com.

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Expert Corner

The Real-Time Web and You

by Vijay Chitoor

One of the biggest technology trends in 2009 has been the emergence of the "Real-Time Web." The real-time Web is a made up of technologies and practices that can inform users as soon as information is published, instead of requiring users to check for updates. The real-time Web discards the traditional notion of the more static "webpages," and instead adopts the notion of dynamic "streams" of information.

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Unless you have a very large number of users, uptime doesn’t matter as much as other things, such as innovation.

David Heinemeier Hansson, partner, 37signals, and creator, Ruby on Rails

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