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DLG Group, headquartered in Bedminster, N.J., started out in the 1960s inspecting vehicle and cargo at sea ports and handwriting reports for manufacturers and insurance companies. The Internet era allowed the company to issue those inspection reports on the same day from the field and use the data to help customers improve quality control. Upgrading to fiber-optic based Internet service today has let the business expand and offer online services for customers, CEO and President Andrew Vazquez Jr. tells IncTechnology.com.

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Expert Corner

Discovering Your Advantage with CRM

by Mike Gorsage

You've heard the expression, "the customer is king." In today's economy, the customer is key to your future success. The right customer relationship management (CRM) strategies can give you insights that lead to increased revenue, improved earnings and solid competitive advantage. Bill Gates once said, "Your most unhappy customers are your greatest source of learning." Whether happy or unhappy, your customers are a vital, often underutilized source of business intelligence. Companies that take the time to understand their customers are better able to anticipate and respond to their needs.

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